Associate SME

5 days ago

Bengaluru, Karnataka, India Microland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:Education Qualification :Any Graduate Skills :Primary -> Technology | Collaboration and Messaging Roles | 3 - ExperiencedPrimary -> Technology | Unified Communications Platforms | Microsoft | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Information Processing | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Communication | 3 - ExperiencedTertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification :Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key ResponsibilitiesMessaging Subject Matter Expert's primary responsibility is to provide support to an organization's messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem) Plan and execute upgrades, projects defined by customers. Address the tickets escalated from L1/L2 team Document the architecture and participate along with architects to define the DR, failovers etc Manage and lead team of L1/L2 Technical Skills1. Messaging Complete hands-on experience on installing and managing Microsoft 365Administration of Office 365 and Exchange OnPremManaging of Exchange Load Balancers (NLB, WNLB, Clustering)Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)Understanding of SPF, DKIM, DAG, Patch management, mail flow, message trackingUnified Communication and Collaboration In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,In-depth hands-on experience on Microsoft 365LDAP Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)Directory Sync from AD to AADAuthentication protocolsEnd-User Outlook 2016/2019/M365/Mobile clientsTeams, desktop/mobile clientsOneDrive/BOX desktop syncOffline and Online archive managementPowerShell Advanced PowerShell scripting knowledgeLocation:India - BengaluruCreated On:24-Sep-2025

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