Associate SME
16 hours ago
Job Description
:
Required Skills
Technology | Collaboration and Messaging Roles
Technology | Unified Communications Platforms | Microsoft
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication
Behavioral | Aptitude | Information Processing
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203
Key Responsibilities
Messaging Subject Matter Expert's primary responsibility is to provide support to an organization's messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
- Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem)
- Plan and execute upgrades, projects defined by customers.
- Address the tickets escalated from L1/L2 team
- Document the architecture and participate along with architects to define the DR, failovers etc
- Manage and lead team of L1/L2
Technical Skills
1. Messaging
- Complete hands-on experience on installing and managing Microsoft 365
- Administration of Office 365 and Exchange OnPrem
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
Unified Communication and Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
In-depth hands-on experience on Microsoft 365
LDAP
Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
- Directory Sync from AD to AAD
Authentication protocols
End-User
Outlook 2016/2019/M365/Mobile clients
- Teams, desktop/mobile clients
- OneDrive/BOX desktop sync
Offline and Online archive management
PowerShell
Advanced PowerShell scripting knowledge
Location
:
India - Bengaluru
Created On
:
10-Jun-2025
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