Client Service Analyst

1 week ago

Bangalore Raheja Towers M G Road, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description:

Job Title: Client Service Analyst

Corporate Title: Associate

Location: Bangalore, India

Role Description

  • Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  • Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
  • Create a sales & service environment across service team
  • Backup to service head

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
  • Ensure proper monitoring of expenses and controlling costs,  waiver  tracking & lead management
  • Ensure proper display of all Regulatory Circulars in the Area
  • Proper Accurate processing of all account opening forms MF applications
  • Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation
  • Exception handling / deferral tracking and monitoring
  • Suspicious transactions, large cash txn's,  NR Credits are reviewed and the necessary process is followed as per the guidelines laid
  • Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as
  • External auditors
  • Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
  • Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.
  • Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
  • Ensuring proper controls and access is maintained to the Cash / Locker Area at all times.
  • Any suspicious transaction must immediate   be reported to the supervising   officer

Your skills and experience

  • Should have an experience of atleast 10-15 years in the Banking Industry wrt to Customer Service and Banking operations
  • Should possess the skill sets to handle customer queries and keep upto customer commitments
  • Should be well versed knowledge on Banking processes pertaining to day to day operations and rules
  • Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit

How we'll support you

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

  • Client Service Analyst

    2 weeks ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Client Service Analyst Job Description: Job Title: Client Service Analyst Corporate Title: Associate Location: Bangalore, India Role DescriptionEnsuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR...

  • Sales Coverage Support Analyst

    1 week ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sales Coverage Support Analyst Job Description: Job Title: Sales Coverage Support Analyst Corporate Title: Analyst Location: Bangalore, India Role DescriptionThe candidate must be well versed with kyc, banking, trade and lending products. A working knowledge of investment products will be advantageous. Good communication is essential (verbal...

  • Corporate Actions

    21 hours ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Corporate Actions & Income Analyst - NCT Job Description: Job Title: Corporate Actions & Income Analyst - NCT Location: Bangalore, India Role Description The process involves input, investigation, and correction where we have discrepancies related to accrual processing, Record Date balancing and Payments processing to institutional...

  • Sales Manager – Premium Banking

    1 week ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time

    Job Description:Job Title: Sales Manager – Premium BankingCorporate Title: NCTLocation: Bangalore, IndiaRole DescriptionCandidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new...

  • Operations Senior Expert

    1 week ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Operations Senior Expert, AVP Job Description: Job Title: Operations Senior Expert, AVP Location: Bangalore, India Role DescriptionOperations provides support for all of Deutsche Bank's Investment Bank businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial center such as London,...

  • Sales Manager

    7 days ago

    Bangalore, Raheja Towers, - M. G. Road, India Deutsche Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Sales Manager – Premium Banking Job Description: Job Title: Sales Manager – Premium Banking Corporate Title: NCT Location: Bangalore, India Role DescriptionCandidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth...

  • Service Monitoring Analyst

    7 days ago

    bangalore, India Art Technology and Software Full time

    Job Summary Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key responsibilities include, but are not limited to: Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline...

  • Service Monitoring Analyst

    6 days ago

    bangalore, India Art Technology and Software Full time

    Job Summary Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key responsibilities include, but are not limited to: Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline...

  • Service Analyst

    6 days ago

    Bangalore, India MSE Technology Full time

    Service & Ops Analyst At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our...

  • IT Services Industry Analysts

    2 days ago

    bangalore, India NelsonHall Full time

    Job purposeNelsonHall has ongoing vacancies for industry research analysts in IT services. These are remote working roles offering a high degree of flexibility to suit qualified candidates globally.These positions provide the opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT...