Client Data Analyst

Job Category Client Data Enables thought leadership and a team who are risk aware empowered and feel accountable to drive best in class service Job Summary As a Client Operations Analyst within our team you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms Your work will involve addressing client inquiries processing transactions and troubleshooting issues all while identifying opportunities to refer services based on client needs You ll leverage your knowledge of strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients interests Your ability to manage change resolve conflicts and drive continuous improvement will be key in optimizing our service center operations With your active listening and questioning skills you ll effectively engage with internal stakeholders and contribute to achieving our short-term operational goals Your work will have a significant impact on our team s performance and the overall client experience Job responsibilities Assist in the end-to-end client onboarding process ensuring a seamless experience across various products and platforms Contribute to the detection and prevention of fraudulent transactions utilizing anti-fraud awareness strategies to protect both the client and the institution Support the implementation of automation initiatives applying knowledge of systems architecture to enhance service center operations Participate in the change management process aiding in strategic communications and stakeholder impact mitigation Utilize active listening and questioning skills to effectively address client inquiries and troubleshoot issues Required qualifications capabilities and skills Baseline knowledge or equivalent expertise in client service operations Demonstrated ability to apply strategic planning principles in a business context with a focus on resource allocation and long-term goal setting Familiarity with anti-fraud strategies and their implementation in a banking or financial service environment Experience with basic systems architecture and automation technologies with an emphasis on their application in operational optimization Proficiency in active listening and questioning techniques with the ability to use these skills to effectively address client inquiries and troubleshoot issues Preferred qualifications capabilities and skills Experience in managing client relationships and resolving operational challenges Strong analytical skills to assess and improve operational processes Excellent communication skills to effectively interact with clients and team members About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world