Service Monitoring Analyst
1 week ago
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).ResponsibilitiesContinual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)Dashboard monitoringInvestigation of alertsA combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actionsImmediate escalation of potential issues as per defined processesContinually improving the effectiveness and targeting of monitoringProviding insights to clients and colleagues from monitoringRequired SkillsCandidates with 3+ years of relevant experience for Service MonitoringMonitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies.Candidates with 3+ years of relevant experience for Service MonitoringFinancial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage.Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential.Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role.Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role.Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues.Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes.Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends.Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.Shift Timing – Rotational Shift 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM
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Protective Monitoring Analyst
1 week ago
bangalore, India MAX Security Full timeCompany Profile:MAX is Global Risk Management organisation based out in Tel Aviv, Israel and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber and Secret Services we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of 25 +...
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Media Monitoring
6 hours ago
Bangalore, India Jobted IN C2 Full timeOverview: Skills:- Media Monitoring (from healthcare industry),Meltwater,Cision, Brandwatch,Sprinkler, Talkwalker Experience :- 3-6 years Location:- Bangalore, Hyderabad,Chennai,Gurgaon,Mumbai Shift Timings :- 4.00 pm - 1.00 am (Analyst - Media Monitoring (Healthcare) Omnicom Global Solutions, India We have a role for Analyst – Media Monitoring. In this...
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Compliance Analyst
1 week ago
Bangalore, India Finastra Full timeRegulatory Compliance Analyst Job Description Summary exercises judgement based on the analysis of multiple sources of information (e.g. oversight of data aggregation, leadership of client implementation processes, etc.) • May lead projects or aspects of a broader project or may have accountability for on-going activities or objectives • Impacts a range...
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It Services Analyst
2 weeks ago
Bangalore, Karnataka, India Smiths Group Full timeCompany Description At Smiths we apply leading-edge technology to design manufacture and deliver smarter engineering solutions for mission-critical applications solving some of the world s toughest problems for our customers our communities and our world We are a FTSE100 global business of around 15 000 colleagues based in 50 countries Our solutions have a...
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Service Desk Analyst
4 days ago
bangalore, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher) Company: CBTS Location: Chennai (Work from Office) Shift: 24x7 Rotational Kickstart your career with CBTS! We are looking for enthusiastic freshers to join our team as Service Desk Analysts . Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person,...
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Analyst Ii Cen. Monitoring Rep. Expert
1 week ago
Bangalore, Karnataka, India Johnson & Johnson Full timeAt Johnson Johnson we believe health is everything Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full...
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Senior Analyst
1 week ago
bangalore, India MUFG Global Service (MGS) Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
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Kyriba Functional Analyst
3 days ago
bangalore, India Elire LLC Full timeLocation: Elire Global Services Hub – Greater Bengaluru Area - India Reports To: US Kyriba Lead / EGS Hub Practice Lead Position Overview The Kyriba Functional Analyst / Sr. Analyst supports Elire’s Treasury Management Services through daily operations, integration monitoring, and functional analysis within Kyriba. This role is responsible for...
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Senior Analyst
2 days ago
bangalore, India MUFG Global Service (MGS) Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
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Remote SCADA Monitoring Specialist
11 hours ago
bangalore, India beBeeMonitoring Full timeJob Title: Remote SCADA Monitoring SpecialistWe are seeking a skilled and detail-oriented SCADA Monitoring Specialist to join our team in a 24/7 remote operations center. The successful candidate will be responsible for continuously monitoring wind turbine and substation SCADA systems, identifying anomalies, and ensuring smooth plant operations across all...
