Process Lead, SDU India at ReSource Pro

23 hours ago

Bengaluru, Karnataka, India Resource Pro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

I. Purpose of the Position

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.

II. Principal Responsibilities

1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.

2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.

3 Develops and implements procedures to meet quality, quantity, and timeliness standards.

4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.

5 Coaches less-experienced staff in learning procedures and insurance knowledge.

6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs

III. Contact Scope

Internal Contacts - Team members within the client team, supervisor

External Contacts - Client contacts (by email)N

IV. Minimum Qualifications

Experience 5+ years at least and 1.5+ years as a team lead

Education Background Bachelor Degree (Major)

Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Competencies and Behaviors

Train others

Builds team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric

Licenses/Certificates

N/A

  • Assistant Manager, SDU

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Greetings from ReSource Pro . Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India | Night Shift Only Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: US Healthcare US Mortgage US Insurance US Process International BPO...

  • Senior Process Lead, SDU India at ReSource Pro

    2 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesPreferred candidate profileI. Job Summary (describe in 2-3 sentences the purpose of this position)Acts as the first level of leadership within the Service Delivery Unit. The Senior Process Lead is responsible for processing client work, supporting operational excellence, coaching team members, and ensuring consistent service...

  • Senior Process Lead

    2 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTIONThis form is designed to describe the main objectives of this job and its essential functions and job qualifications. 1. Basic InformationJob Title - Senior Process Lead, SDU Report to (Job Title) - Assistant Manager, Service Delivery, Job Grade - Grade 8, Direct Reports (Job Title) - Associate, SDU and Analyst, SDU, Department -Service...

  • Specialist/Team Lead/Process Lead

    2 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description - Process Lead (Team Lead), SDU India at ReSource ProInterested Candidates can share your CV to the belowContact Scope:Email - Role & responsibilitiesI. Job Summary (describe in 2-3 sentences the purpose of this position)Acts as the first level of leadership within the Service Delivery Unit. The Senior Process Lead is responsible for...

  • Team Lead/Specialist/SME

    24 hours ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi,Greetings from ReSource ProInterested candidates can also share your CV to the below email.Job Description - Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or...

  • Senior Process Lead, Service Delivery

    2 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Please Note: Team Lead / Team Manager experience is mandatory.JOB DESCRIPTIONThis form is designed to describe the main objectives of this job and its essential functions and job qualifications. 1. Basic InformationJob Title - Senior Process Lead, SDU Report to (Job Title) - Assistant Manager, Service Delivery, Job Grade - Grade 8, Direct Reports (Job...

  • Assistant Manager, SDU

    4 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Greetings from ReSource Pro.Job DescriptionJob Title:Assistant Manager, Service Delivery, IndiaWorking Experience:Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper).Department:Service Delivery UnitMinimum Qualifications:GraduationPurpose of the Position:- In this pivotal role, critical leadership will be expected during...

  • Assistant Manager, SDU

    4 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Greetings from ReSource Pro.Job DescriptionJob Title:Assistant Manager, Service Delivery, IndiaWorking Experience:Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper).Department:Service Delivery UnitMinimum Qualifications:GraduationPurpose of the Position:- In this pivotal role, critical leadership will be expected during...

  • Assistant Manager, SDU

    6 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Greetings from ReSource Pro.JobDescriptionJob Title:Assistant Manager, Service Delivery, IndiaWorking Experience:Minimum8years experience,1 +years of experience as anAssistant Manager (on paper).Department:Service Delivery UnitMinimum Qualifications:GraduationPurpose of the Position:In this pivotal role, critical leadership will be expected during this...

  • Manager, Service Delivery

    6 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from ReSource Pro.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring forManager, SDU at ReSource Pro.If you're interested in learning more, please refer to the Job description below in this mail.Job Description:Job Title : Manager - Service DeliveryReport to...