
Senior Process Lead
3 days ago
JOB DESCRIPTION
This form is designed to describe the main objectives of this job and its essential functions and job qualifications.
1. Basic Information
Job Title - Senior Process Lead, SDU Report to (Job Title) - Assistant Manager, Service Delivery, Job Grade - Grade 8, Direct Reports (Job Title) - Associate, SDU and Analyst, SDU, Department -Service Delivery Unit, Location - Bangalore, India
2. Job Summary (describe in 2-3 sentences the purpose of this position)
Acts as the first level of leadership within the Service Delivery Unit. The Senior Process Lead is responsible for processing client work, supporting operational excellence, coaching team members, and ensuring consistent service delivery.
This role serves as a developmental opportunity for Specialists preparing for future leadership positions, while also helping to address engagement and retention challenges within the team.
3. Principal Responsibilities (identify 4-5 major categories of work)
Responsibilities Description (E.g. Budgeting & Planning, Team Management, etc.)Description order to/to ....) [3 to 5 Points under each Responsibility]
Percentage of Time [%]
Task Processing and Operations
Execute complex processing tasks independently with a high degree of accuracy and efficiency
- Adhere to company and client information security and compliance policies
- Manage escalated or high-priority work items, serving as a performance role model
- Implement process improvements to consistently meet quality, productivity, and timeliness standards
40%
Operation Optimization
Analyze operation problems, notify related parties and propose solutions
- Develop procedures and ensure the implementation meets compliance requirements
- Set up the task structure and new task information
- Assist with output conversion
30%
Auditing and Trouble-shooting
Set up the audit plan, create the audit summary, identify the performance gap and propose solutions
- Perform timely trouble-shooting
- Ensure the unit/team meets the compliance requirements
10%
Client Communication
Drafts professional, courteous, and structured email communications for client interactions
- Proactively identifies client needs and takes initiative to address them
10%
Talent Management
Offer prompt feedback and guidance to team members to enhance their task-related performance
- Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth
- Contribute to the execution of team-level employee engagement and retention initiatives
10%
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on Business Needs.
4. Business Relationships (Optional)
Internal contacts (up, down and across the company) - Team members within the Client Team and Reporting Manager
Clients/external vendors etc. - Client contacts, all US departments
5. Minimum Qualifications
Education Background - Bachelor/Masters
Licenses/Certificates - N/A
Working Experience required and preferred
- 6 - 8 years of work experience in Service Delivery or Operations
- Experience in Mentoring or Informal Leadership roles preferred
Travel(% of travel time; domestic or international) - N/A
Behavioral/technical skills;
Competencies
(3 Required + 3 Preferred)
- Advanced task processing expertise
- Task planning and coordination
- Effective coaching and feedback
- Communication and stakeholder management
- Problem-solving and root cause analysis
- Team collaboration and engagement
- Time and workflow management
-
Process Excellence Lead
2 days ago
Bengaluru, Karnataka, India Gallagher Service Center (GSC) Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are seeking a dynamic and results-driven Process Excellence Manager to lead strategic initiatives that drive operational efficiency, quality improvement, and customer satisfaction. The ideal candidate will bring deep expertise in process optimization, a strong foundation in Six Sigma methodologies, and a proven track record in the insurance sector.Key...
-
Bengaluru, Karnataka, India Sravathi Advance Process Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearManager - Process Development EngineeringSravathi Advance Process Technologies Pvt. Ltd., established in 2019, is a fast-growing R&D, flow chemistry focused organization located in Bommasandra, Bangalore. We are building state-of-the-art laboratories to accelerate discovery and development in pharmaceuticals and specialty chemicals. Backed by experienced...
-
Process Improvement Lead
1 day ago
Bengaluru, Karnataka, India GKN Automotive Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob DescriptionProcess Improvement LeadThe Role:We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.Key responsibilities include:Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement...
-
Senior Process Lead
1 day ago
Bengaluru, Karnataka, India Infosys Full time ₹ 15,00,000 - ₹ 28,00,000 per yearKey Responsibilities:Must HaveGraduate degree business or technical discipline preferred Graduate or Batchlor in Finance or AccountingEnd to End US Payroll processing and Help desk experienceStrong Payroll HR processing foundation with an emphasis in managing high volume processingFamiliarity with basic accounting and math principlesProficient with...
-
Senior Process Lead, Service Delivery
2 days ago
Bengaluru, Karnataka, India Resource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPlease Note: Team Lead / Team Manager experience is mandatory.JOB DESCRIPTIONThis form is designed to describe the main objectives of this job and its essential functions and job qualifications. 1. Basic InformationJob Title - Senior Process Lead, SDU Report to (Job Title) - Assistant Manager, Service Delivery, Job Grade - Grade 8, Direct Reports (Job...
-
MDM Process Lead/Owner
3 weeks ago
Bengaluru, Karnataka, India Nasugroup Full timeWe are seeking an accomplished MDM Process Lead / Owner to define and govern enterprise-wide Master Data Management (MDM) processes for a global FMCG organization (client name confidential). This role will own global MDM standards, frameworks, and governance processes while overseeing a customized MDM solution. While the solution is not SAP MDG, a strong...
-
Senior Team Lead
2 weeks ago
Bengaluru, Karnataka, India ORACLE Full timeWe are excited to hire a Senior Team Lead Client Support at Oracle Cerner As Senior Team Lead Client Support you will be responsible to plan and manage the operations of associates assigned to perform solution-related service request investigation incident resolution and application maintenance You will be responsible to manage production support...
-
Lead/Senior Manager
4 weeks ago
Bengaluru, Karnataka, India Infogain Full timeSenior Manager or Head for PMO Job Description Role Summary The PMO Lead will establish and oversee our Lean Project Management Office (PMO), ensuring structured, outcome-driven software project execution, cross-functional collaboration, and operational excellence and efficiency. The PMO Lead will work closely with the COO, VP of Operations, and senior...
-
Process Lead, Service Delivery
3 days ago
Bengaluru, Karnataka, India Resource Pro Full time ₹ 15,00,000 - ₹ 25,00,000 per yearllsachelor'sachelor's Role & responsibilities1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a...
-
Process Lead
1 week ago
Bengaluru, Karnataka, India Flora Food Group Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout Flora Food GroupWe offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our...