Business Operations Team Lead

One Impression is one of the World's largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across Instagram & YouTube. Our creator network is one of the largest ranging from top celebrities to nano creators in over 10+ languages.

We are quickly capturing wallet shares of giants such as Facebook & Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. The ultimate vision is to capture 25% of the global media ad spend by becoming the world's de-facto influencer platform.

We are already the market leader in the Asian market and are now aiming to grow 10x by consolidating the entire market spend towards our newly launched platform for advertisers. In parallel, we aim to establish a strong presence in other global markets such as the US, Indonesia, etc. We are also backed by some of the top investors in the country including Founders of Vedantu, LivSpace, People Group, MamaEarth, Wow Skin Sciences, OML, etc as well as celebrities such as KL Rahul, Zakir Khan, Masoom Minawala, to name a few.

We strongly believe in our people and they are the key pillars to driving our success. It is our people who drive our incredible growth. If you are excited about solving complex world problems, we are looking for you

About the Role

We are seeking a Business Operations Team Lead to drive seamless creator-side operations for our influencer marketing platforms, Famous and Amplify. This role focuses on managing a team of 4–5 members and ensuring the smooth functioning of creator onboarding, creator management, platform adoption, and SLA adherence. You will play a pivotal role in enhancing creator and brand satisfaction by ensuring operational excellence and enabling product-driven scalability.

• Team Leadership & Operations Management
• Lead and mentor a team of 4–5 operations executives handling both pre- order and post-order workflows.
• Build processes for speed, quality, and scale across creator operations.

• Ensure the team meets all SLAs related to creator onboarding, content delivery, payouts, and support resolution.

• Pre-Order Operations (Supply & Matching)

• Drive faster application responses and better creator-brand matching.
• Ensure supply side is strengthened continuously by onboarding the right creators.

• Oversee processes to ensure brands get the best creators quickly and efficiently.

• Post-Order Operations (Execution & Delivery)

• Ensure timely delivery of content while managing brand and creator expectations.
• Handle escalation management for creators and brands.

• Ensure payouts are processed on time and creator concerns are resolved seamlessly.

• Product Adoption & Improvement

• Ensure maximum adoption of the platform by creators, minimizing offline/manual interventions.
• Partner with the product team to identify daily operational challenges, provide structured feedback, and push for product-first solutions instead of hacky/offline fixes.

• Influence product roadmap by championing creator happiness and operational efficiency.

• Relationship & Experience Management

• Build strong relationships with creators to ensure long-term loyalty and platform stickiness.
• Structure and communicate brand expectations to creators in a clear, professional manner.
• Ensure both brand happiness (through reliability and SLA adherence) and creator happiness (through transparent communication and timely payments).

• 4–7 years in operations, preferably in influencer marketing, creator economy, or platform businesses.
• Proven ability to lead teams, manage workflows, and ensure performance delivery.
• Strong background in process-building, SLA management, and scaling operations.
• Ability to spot inefficiencies, collaborate with product teams, and drive adoption of product-led solutions.
• Skilled at managing relationships with both internal stakeholders (product, sales, brands) and external stakeholders (creators).
• Excellent communication and organizational skills to manage multiple priorities effectively.

• SLA adherence across creator operations.
• Increased creator onboarding & platform adoption (shift from offline to product).
• Brand satisfaction scores (measured via feedback/NPS).
• Creator satisfaction scores (timely payouts, low drop-offs, clear communication).
• Reduced escalations and improved turnaround time.
• Contribution to product improvements (number of issues raised/resolved through product fixes).

• This role offers the opportunity to scale into Head of Operations, managing larger teams and more complex creator-side workflows as the platforms expand across industries and geographies.