Sr. Client Servicing Executive

6 days ago

Mumbai, Maharashtra, India Craft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What You Will Do:

The Senior Client Servicing Executive for Craft Worldwide will be required to:

  • Oversee end-to-end print production workflows, ensuring accuracy, quality, and timely delivery.
  • Identify and resolve production issues as they arise, escalating to Senior Management where appropriate.
  • Communicate effectively with internal teams, external vendors, and clients to deliver high-quality print outputs.
  • Manage project creation and tracking in Manage Plus (or equivalent tools).
  • Coordinate and assign tasks to Print Producers, Artworkers, and QA resources.
  • Route proofs, mock-ups, and final assets to clients for review and approvals.
  • Maintain and update the print production schedule and resource allocation tracker.
  • Track metrics for projects not managed on Manage Plus.
  • Ensure all mandatory print specifications (color standards, bleed, trims, paper stock, finishing, etc.) are verified before jobs leave the studio.
  • Monitor time management and deliver projects efficiently within agreed budgets and timelines.
  • Ensure accurate and timely completion of timesheets each week.
  • Provide input, guidance, and mentorship to team members across all levels within the Print Production team.
  • Demonstrate a positive, solutions-driven approach in addressing client and production challenges.
  • Be available to work flexible hours in line with print production timelines and delivery needs.

Who You Will Be:

To be successful in this role, you will bring relevant experience and skills such as:

  • 3+ years of experience in client servicing/account management with a focus on print production.
  • Strong understanding of Print production processes (pre-press, press, finishing, distribution) and awareness of Broadcast and Digital operations.
  • Proven ability to manage multiple print projects/tasks simultaneously.
  • Strong knowledge of MS Office; familiarity with production/project management tools preferred.
  • Experience leading cross-functional teams of print producers, artworkers, and QA specialists.
  • Highly motivated, adaptable, innovative, and eager to learn new print and production technologies.
  • Excellent written and verbal communication skills for vendor and client interactions.

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