Sr. Client Servicing Executive
6 days ago
What You Will Do:
The Senior Client Servicing Executive for Craft Worldwide will be required to:
- Oversee end-to-end print production workflows, ensuring accuracy, quality, and timely delivery.
- Identify and resolve production issues as they arise, escalating to Senior Management where appropriate.
- Communicate effectively with internal teams, external vendors, and clients to deliver high-quality print outputs.
- Manage project creation and tracking in Manage Plus (or equivalent tools).
- Coordinate and assign tasks to Print Producers, Artworkers, and QA resources.
- Route proofs, mock-ups, and final assets to clients for review and approvals.
- Maintain and update the print production schedule and resource allocation tracker.
- Track metrics for projects not managed on Manage Plus.
- Ensure all mandatory print specifications (color standards, bleed, trims, paper stock, finishing, etc.) are verified before jobs leave the studio.
- Monitor time management and deliver projects efficiently within agreed budgets and timelines.
- Ensure accurate and timely completion of timesheets each week.
- Provide input, guidance, and mentorship to team members across all levels within the Print Production team.
- Demonstrate a positive, solutions-driven approach in addressing client and production challenges.
- Be available to work flexible hours in line with print production timelines and delivery needs.
Who You Will Be:
To be successful in this role, you will bring relevant experience and skills such as:
- 3+ years of experience in client servicing/account management with a focus on print production.
- Strong understanding of Print production processes (pre-press, press, finishing, distribution) and awareness of Broadcast and Digital operations.
- Proven ability to manage multiple print projects/tasks simultaneously.
- Strong knowledge of MS Office; familiarity with production/project management tools preferred.
- Experience leading cross-functional teams of print producers, artworkers, and QA specialists.
- Highly motivated, adaptable, innovative, and eager to learn new print and production technologies.
- Excellent written and verbal communication skills for vendor and client interactions.
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