Client Service Executive

1 week ago

Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Client service executive (Web) /Web project manager We are looking for Client service executive only for Website at our studio. who can help us grow our business and level up our company.
Website Special Skills 1. SSL Knowledge 2. Web hosting 3. Domain Knowledge
Responsibility
  • . Should be fluent in Web hosting.
  • . Should have well versed knowledge in SSL.
  • · Communicating with clients via phone calls, emails, or in-person
  • · Identifying and resolving client queries
  • · Maintaining a detailed and accurate record of all client details and communications
  • · Building and maintaining long-lasting business relationships with clients
  • · Providing clients with relevant information on the products and services offered by the company
  • Regularly interacting with clients through telephone calls, email
communications, or face-to-face meetings.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Develop trust relationships with a portfolio of major clients to ensure they do
not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing
solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • ·Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints
to maintain trust
  • ·Play an integral part in generating new sales that will turn into long-lasting
relationships
  • ·Prepare regular reports of progress and forecasts to internal and external
stakeholders using key account metrics
Special Skills 1. Dedicated / Self motivated 2. People Management Skill 3. Fluency in English. 4. Good personality. 5. Knowledge of all our services. 6. Disciplined and organized. 7. Customer service skills 8. Problem solving abilities

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