Senior Process Manager

FCC Advisory & Delivery Support Group

Designation: Senior Process Manager

Location: Pune/ Mumbai

Travel (Domestic or International): 10–15% (client meetings, workshops, or internal coordination)

Job Description:

As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of the time on Quality review deliverables for onboarding, periodic reviews, EDD, Screening and risk assessments. The remaining 30% will be dedicated to advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement.

You are a subject matter expert in KYC or AML investigation or Fraud domain. You will be instrumental in safeguarding our organization and clients against financial crime risks, leveraging your deep expertise in Anti-Money Laundering (AML), Sanctions, Screening, and Fraud. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery, checker-level quality control, proactive problem solver and advisory support.

We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem.

Key Responsibility:

• Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other      Delivery Support for Existing & New Programs

• Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Initiative Innovative ideas

Detailed Responsibility: 

• A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation

• Document findings in accordance with policy, ensuring completeness, consistency, and auditability.

• Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality

• Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies

• Provide expert advice and guidance to clients on a wide range of KYC-related matters, including regulatory compliance, risk assessment, identifying procedural or policy gaps

• Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve

• Contribute to the review, update, and development of policies, procedures, and guidelines to ensure they remain current, comprehensive, and effective.

• Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects.

• Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities

• Serve as a trusted and strategic advisor to internal stakeholders, including other consulting teams, providing KYC expertise and support on cross-functional projects/programs

• Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance AML investigation or Fraud, and develop data-driven solutions to enhance efficiency and effectiveness

• Lead and manage KYC projects or client book of work with full ownership of delivery quality, timelines, and regulatory compliance

• Build and maintain strong relationships with key client stakeholders, understanding their needs and expectations, and ensuring project deliverables meet their requirements

• Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs

• Provide expert-level guidance on regulatory requirements, policy interpretation, and risk mitigation strategies

• Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades)

• Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team

• Assist in preparing training material or delivering workshops to build domain knowledge across teams

Required Qualification:

• Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred.

• Minimum of years of experience in Financial Crime compliance (KYC/AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry

• Proven ability to lead and manage complex KYC projects independently, with a track record of delivering successful outcomes

• Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively to both technical and non-technical audiences

• Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations
• Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance.

• Proficient in MS Office Suite and Strong analytical skills with the ability to assess complex compliance issues and develop pragmatic solutions to mitigate risks effectively.

• Strong project management skills, with the ability to prioritize and manage multiple initiatives in a fast-paced and dynamic environment

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment

• Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals

• Ability to identify root causes, assess risk impact, and propose practical solutions in real-time FCC/KYC scenario

• Brings a consultative approach to stakeholder engagement—listens first, diagnoses gaps, and offers actionable recommendations

• Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage

• Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor

• Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities

• Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve

• Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects.

• Willingness and ability to travel 10-15% of the time, as required by project and client needs

• US, UK or Canada Visa would preferably be an added advantage 

Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance.

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.