Java Support Engineer

3 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

Responsibilities:

Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams

Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations

Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)

Perform health checks twice a day

To create, update, amend relevant production support documentation

To use firm standard support tools and processes.

To provide weekend support or off business hours support, if needed.

Managing releases - deploy code/configuration change into the pre & production environments

To work as a strong team player

Skill set:

Required Experience 2-3 years of Java Developer with Application Support experience

Strong Debugging / Analytical skill

Public Cloud Azure experience (preferable)

Exposure to

Client-side JavaScript frameworks (preferably Angular, TypeScript), Node.JS, NPM,

Server-side frameworks (Java / SpringBoot / Microservices)

Experience with Microservices / Rest services / Soap

Unix/Linux skills including Shell / Perl scripting (preferable)

Knowledge on Finance / Banking domain (preferable)

Exposure to database knowledge – SQL/Oracle

Basic knowledge of code repository (git hub) and Jenkins

Knowledge of APM tools – Control M , App Dynamics and Splunk will be a add on

Knowledge of Service Now will be a add on

Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial

Additional Information

Professional Attributes

Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summaries key messages

Ability to priorities, sense of Urgency

Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions

Pragmatic, able to adapt to various situations and applications, ready to work under pressure

Ability to inspire co-operation and co-ordinate activities across teams

Willingness to accurately document and share information with global peer group

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