Manager - Business Process Management

Summary of the Role

Setup and Lead the "business process management" (BPM) center of excellence (CoE) at GCC, Pune. The role is responsible to define and own the vision for BPM for the organization and drive the implementation of all related components. The role also be the custodian of process governance at executive leadership level all the way through execution level of process hierarchy and champion BPM best practices with an objective of driving process maturity in the organization.

Work with senior business leaders for critical improvements in the business processes that deliver impact. Collaborate with the business stakeholders to define, control, and manage the business processes accepted and mandated for use within Lubrizol. Drive BPM initiatives across the organization. Ensure process optimization, standardization, and alignment with strategic goals. This role requires a deep understanding of BPM principles, strong leadership skills, and the ability to work collaboratively with cross-functional teams.

The role would be custodian of all topics related to the business processes. 

Responsibilities

• Leader of the Center of Excellence at GCC. Leads a team of experienced business process analysts. Responsible for a Cost Center. Works closely with business process analysts of the ERP and other business applications.
• Lead the development and implementation of BPM strategies, frameworks, and methodologies for use and maintenance.
• Study and recommend management leaders on business process strategies that deliver impact.
• Collaborate with subject matter experts in the business units as well as in other technology centers of excellence to organize definition of business processes.
• Collaborate with tactical leaders in the business units to collate process details; and support documentation and definition of current and future state business processes.
• Oversee the identification, documentation, and analysis of business processes to identify improvement opportunities. Being hands on is expected.
• Coordinate and manage BPM projects, ensuring timely delivery and alignment with organizational objectives.
• Foster a culture of continuous improvement by promoting BPM best practices and providing training and support to team members.
• Develop and maintain BPM governance structures, policies, and standards.
• Monitor and report on the performance of BPM initiatives, ensuring measurable outcomes and benefits.
• Develop and monitor key performance indicators (KPIs) to measure the success of BPM initiatives.
• Stay current with industry trends and advancements in BPM to drive innovation and improvement.
• Utilize BPM tools and technologies to enhance process efficiency and effectiveness.
• Leverage Signavio toolset to document and maintain business process deliverables.
• Work with stakeholders like enterprise architects, security architects, and solution architects to support needs of the business in formulating effective business processes.

Educational Qualifications, and Work Experience

• Bachelor's, preferably Master's, degree in business administration, Management, Information Systems, or a related field. A master's degree is preferred.
• A suitable candidate would have 15+ years of experience in business process management, with at least 3 to 5 years in a leadership role.
• Proven track record of successfully leading BPM initiatives and projects.
• Experience of effectively managing with third-party staff engaged for development and maintenance.

Technical Skills:

• Strong understanding of BPM principles, methodologies, and tools (e.g., Six Sigma, Lean, BPMN).
• Knowledge and deep understanding of the business processes in various industries as well as relevant process controls, equivalent to the "architects" in solutions; security; digitalization; and analytics.
• Understanding of APQC process frameworks
• Experience with BPM software and technologies, such as the Signavio Business Process Transformation Suite of applications.
• Experience of functional consulting in SAP modules FICO, SD, MM, etc. preferred.
• Deep understanding of developing and maintaining solution architecture in IT landscape.
• Certification in BPM or related areas (e.g., CBPP, Lean Six Sigma) is a plus.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Superior critical thinking skills with the ability to develop out-of-the-box problem-solving approaches to formulate innovative solutions.
• Demonstrate collaboration skills with the ability to handle conflict and work with a distributed team.
• International mindset – must be able to deal with diverse, international team.

Desired Operative Skills:

• Agile development methodology

• Successfully manage multiple tasks involving planned projects and ad-hoc tasks

• Experience of Service Now ticketing system or equivalent, from the process perspective.

Soft Skills:

• Ability to setup and manage governance at executive level
• Strong written and verbal English skills.
• High degree of customer focus.

• Able to work flexible hours to meet deadlines.

• Strong interpersonal skills

• Analytical problem-solving skills with the ability to use all available resources to resolve or anticipate problems in turn creating or updating processes, procedures, and resolutions in the knowledgebase as needed.
• Time management skills including setting appropriate expectations with end users for resolution.
• Ability to be a team player, offering and accepting feedback and sharing knowledge with others, while being able to work independently and require minimal supervision.
• Relationship-building skills including the ability to develop intra- and inter-team relationship as well as build and establish rapport with end users efficiently.
• Multi-tasking abilities while focusing on effective prioritization of work.
• Attention to detail and commitment to high quality, error free deliverables