Integrated Solutions Manager

1 week ago

Chennai, Tamil Nadu, India Springer Nature Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job title: Location: Integrated Solutions Manager

Work location: Chennai, Tamil Nadu

Experience required: 4+ years

Salary: lac per annum

Preferred Companies/Industry : Preference to candidates with experience in the School Academic Publishing industry

Macmillan Education Company Profile:

For more than 180 years, Macmillan Education has been a major player in Indias education market. Macmillan is among one of the leading international school publishers. Our parent company, Springer Nature has been created through the combination of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science + Business Media. This strategic merger brought together these dynamic publishing houses with more than 150 years of history behind them, as well as complementary geographic footprints and brand portfolios, a track record of creativity and innovation, and a shared vision to advance knowledge and learning around the world. The company numbers almost 10,000 staff in over 50 countries

Key Responsibilities

  1. Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly.
  2. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers.
  3. Product demonstrations of integrated solutions to acquire new customers
  4. Develop complete product understanding and ecosystem to input product feedback and market trends
  5. Product training to sales teams

Skills and Attributes:

  1. Communication skills: To effectively interact with customers and colleagues.
  2. Problem-solving skills: To address customer issues and improve processes.
  3. Customer focus: To understand customer needs and prioritize their satisfaction.
  4. Strategic thinking: To develop and implement retention strategies
  5. Digital skills: To be able to use and train customers on tech in teaching
  6. Attention to detail: To ensure accuracy and consistency in all aspects of the role.
  7. Collaboration: To work effectively with cross-functional teams, including sales and digital

Qualification and Prerequisites

  • Graduate, pref. B.Ed. / MBA
  • Excellent communication (particularly in English)
  • Open to 1416 days travel in a month

Interpersonal Skills

  • Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers
  • Ability to quickly understand the curriculum publishing market and the products
  • A team player but able to work on own initiative and with minimal supervision
  • Ability to multi-task, prioritize, and meet deadlines
  • Excellent interpersonal relationship skills

Metrics

  • Quality and timeliness of services rendered to schools: workshops, training, observations
  • Retention feedback from schools
  • Upsell in user schools
  • Product demos for acquisition
  • Market inputs
  • Sales training

Reporting

  • Closure report of customer calls every week to RM and Line Manager
  • Learning and implementation of action points from feedback of Line Manager

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