Team Lead, Medical Billing For US Healthcare

6 days ago


Kolkata, West Bengal, India Gear Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year
IntroductionResponsibility
  • Manage, inspire, and mentor a group of Process Support Associates (PSA).
  • Hold regular team meetings, evaluate performance, and offer helpful criticism.
  • Manage escalations and challenging situations while advising and supporting PSAs.
  • Make sure that all PSA tasks are completed smoothly and effectively.
  • Keep up with periodic updates and make sure the team follows them.
  • Conduct briefings & process updates to the team to improve their abilities.
  • Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Should make themselves approachable for PSAs.
  • Report any issues or challenges to the reporting manager immediately when needed.
  • Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.
  • Assisting team members in identifying trends and establishing teams goals.
  • Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.
  • Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.
Key skills and experienceSkills:
  • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
  • Problem-solving and critical-thinking abilities.
  • Strong team management and leadership abilities.
  • Ability to handle client conversations and multitask.
  • Ability to perform under pressure.
  • Adaptability to fast-paced environments and shift work.
  • Decisiveness and attention to detail.
Language Requirement:
  • English: Fluent or Business Proficient (C1 and up).

Gear Inc



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