Assistant Manager
4 days ago
Futurisk insurance Broking is Hiring
Role : Assistant Manager / Deputy Manager Customer Experience
Locations :Kochi
Locations : Mumbai ( Marol )
CTC : 3L- 5.5L / annum
If interested , pls share your cv to .
Key Responsibilities:
Service Delivery & Client Support
- Manage end-to-end service delivery for assigned corporate clients as per agreed standards.
- Support Client Relationship Managers in renewals, retention, and growth of accounts.
- Act as the first point of contact for employees on policy-related operational queries.
Claims Management
- Facilitate quick resolution of claims by coordinating with insurers and TPAs.
- Guide employees through reimbursement and cashless claim processes, ensuring smooth hospitalizations.
- Scrutinize claim documents, track deficiencies, and proactively monitor claim metrics within agreed parameters.
Endorsement & Data Management
- Collect and process endorsement requests for employee data changes.
- Compile, reconcile, and maintain accurate member data for insurers.
- Support technology-enabled benefit platforms for client onboarding, updates, and maintenance.
- Maintain renewal registers, client files, and other records as required.
Client Relationship & Value-Added Services
- Build and maintain strong operational-level relationships with corporate clients, insurers, and TPAs.
- Partner with clients to design and implement health & wellness initiatives.
- Identify opportunities for cross-selling other insurance solutions in collaboration with internal teams.
Skills & Attributes
- Strong interpersonal skills with the ability to build trust at client sites.
- Solid understanding of employee benefits and insurance market operations in India.
- Flexible to work from client locations, if required.
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