Assistant Manager

3 days ago


Kochi Mumbai, India Futurisk Insurance Broking Full time ₹ 30,00,000 - ₹ 55,00,000 per year

Futurisk insurance Broking is Hiring

Role : Assistant Manager / Deputy Manager Customer Experience

Locations :Kochi

Locations : Mumbai ( Marol )

CTC : 3L- 5.5L / annum

If interested , pls share your cv to .

Key Responsibilities:

Service Delivery & Client Support

  • Manage end-to-end service delivery for assigned corporate clients as per agreed standards.
  • Support Client Relationship Managers in renewals, retention, and growth of accounts.
  • Act as the first point of contact for employees on policy-related operational queries.

Claims Management

  • Facilitate quick resolution of claims by coordinating with insurers and TPAs.
  • Guide employees through reimbursement and cashless claim processes, ensuring smooth hospitalizations.
  • Scrutinize claim documents, track deficiencies, and proactively monitor claim metrics within agreed parameters.

Endorsement & Data Management

  • Collect and process endorsement requests for employee data changes.
  • Compile, reconcile, and maintain accurate member data for insurers.
  • Support technology-enabled benefit platforms for client onboarding, updates, and maintenance.
  • Maintain renewal registers, client files, and other records as required.

Client Relationship & Value-Added Services

  • Build and maintain strong operational-level relationships with corporate clients, insurers, and TPAs.
  • Partner with clients to design and implement health & wellness initiatives.
  • Identify opportunities for cross-selling other insurance solutions in collaboration with internal teams.

Skills & Attributes

  • Strong interpersonal skills with the ability to build trust at client sites.
  • Solid understanding of employee benefits and insurance market operations in India.
  • Flexible to work from client locations, if required.

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