Content Management System

1 week ago

Bengaluru, Karnataka, India Radiowalla Network Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Client Servicing Manager – VCMS (Video Content Management Solution)

Location: Bangalore

Experience: 2 years

Employment Type: Full-time

Job Description:

Radiowalla Network Ltd. is a leading provider of in-store music and digital content solutions. As part of our growing digital vertical, we offer a cloud-based Video Content Management Solution (VCMS) that enables clients to manage and display content across digital screens remotely. With our expanding client base, we are looking for a dedicated Client Servicing Manager to support and grow our VCMS operations.

Role Overview:

The Client Servicing Manager – VCMS will be responsible for managing backend content scheduling, coordinating with the client, business & creative team, and serving as the main point of contact for clients. The ideal candidate should have a strong technical orientation, attention to detail, and excellent communication skills (written & verbal).

Key Responsibilities :

* Manage daily scheduling and deployment of content on client digital screens using our Radiowalla VCMS platform.

* Maintain regular communication with clients for updates, approvals, and service queries via calls and emails

* Work closely with the client POC, business and creative teams to ensure timely content uploads and screen management

* Troubleshoot basic client issues and escalate technical problems to the support team when required

* Provide regular reports and updates to both internal teams and clients

* Build strong client relationships to ensure high satisfaction and service continuity

* Assist in onboarding new clients and training them on content workflows

Requirements :

* Minimum 2 years of experience in a similar client servicing, content management, or technical operations role

* Good understanding of cloud-based software platforms and digital content workflows

* Proficient in MS Office (Excel, Word, PowerPoint) and comfortable with scheduling tools

* Strong communication skills in English (spoken and written)

* Detail-oriented with good organizational and time-management abilities

* Ability to multitask and manage multiple client accounts effectively

* A proactive and solution-oriented approach to handling client needs

Preferred Skills:

* Experience in digital signage, VCMS platforms, or media scheduling tools

* Basic technical troubleshooting or IT support experience is a plus

* Familiarity with creative formats such as videos, images, and layouts

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