Infra Service Offerings Manager

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
Corporate and Institutional Banking (CIB) –
OFFERS CAPITAL MARKETS, SECURITIES SERVICES, AND Advisory and financing SOLUTIONS.

BNP Paribas CIB is designed to serve
corporate
and
Institutional
clients
across our three regions
– EMEA, APAC, and the Americas

Within CIB ITO Production organization, Production Factories domain provides platforms to build digital services around Observability, Scheduling, Discovery services, data protection, Automation services . This includes the design, the support and project deliveries of the platforms as well as on-boarding new customers

Job Title
Offerings Manager

Date
20-Aug-2025

Department
CIB IT Production

Location:

Bangalore/Mumbai

Business Line / Function
CIB Production Enablement

Reports To
(Direct)

Grade
(if applicable)

(Functional)

Number Of Direct Reports
Directorship / Registration:

NA

Position Purpose

Manage services offerings or all the teams within Production Factories co-ordinating/assisting in co ordination with all team leads and the users

Responsibilities
Direct Responsibilities

• Ensure the consistency of the services offerings within Production Factories in terms of Service and product description, road maps, feedback loop with users
• Setup a costing model taking into account underlying products and their usage where applicable
• Responsible for ensuring the lifecycle of the product(s) is consistent from inception to run
• Enforcing alignment to the BNP Paribas group and CIB, IT Norms and standards Assisting the project teams where necessary with the choice of technical solutions to meet the needs of business representatives, assisting them in the management of technical and implementation risks
• Contributing to Architecture Reviews
• Responsible for piloting the product evolution and consumption through relevant KPIs
• Based on various Products roadmap, build and maintain a consolidated production factories service offering roadmap
• Coordinate with dependencies where necessary: external product owners, infrastructure and security teams
• Ensure the production factories offerings are included in an end to end service offering view.
• Ensure regular communication is made with users for every product but also the end to end view. This includes feedback loop
• Have appreciation of production readiness and work with teams to understand user requirements
• Ensure dependencies intra production factories are well understood and are smoothly managed in terms of visibility and priorities.
• Help identify efficiencies in processes and contribute to their automation
• Asset management: ensure inventory of all infra assets of Production factories are up to date and available to all relevant staff.
• Identifying and documenting environment assets ﴾roles, work products, processes, tools, hardware, software, data, interfaces, access rights, security measures﴿
• Obsolescence management: Ensure the obsolescence management for Production Factories is thoroughly followed with regular follow up and controls.
• Overseeing the transversal initiatives within production factories either directly or by delegation this includes Audit topics (ISO, OPC controls etc…).
• Understand the needs of all stakeholders, documenting the rationale for making those architectural decisions of the proposed choices
• Contributing to the shaping and execution of the bank's strategy in terms of Cloud adoption

Technical & Behavioral Competencies

• Project management : Proficient skills in tasks management, prioritisation, risk management
• Stakeholder management
• Good knowledge of Digital Services : UX design, product ownership, user feedback
• Good knowledge of Cloud services and technologies including IV2 Marketplace and Platform
• Good knowledge of programming and scripting methodologies
• System administration – basic knowledge in Linux/Unix and Windows systems
• Good general understanding of global infrastructure, firewalls and networking and considerations in these areas.
• Proficient understanding of application lifecycle and Agile methodology
• Good understanding of appreciation of production processes, including change and release management

Preferred

• Databases – Proficient experience in SQL Server, Oracle
• Monitoring and Log Management – good knowledge of monitoring tools
• API – basic knowledge on API setup
• DevOps – good understanding of the CI/CD processes and software delivery lifecycle.
• Good knowledge of Data Visualisation concepts and tooling (e.g PowerBI).

Behavioural

• Strong communication skills
• Strong problem solving skills
• Good interpersonal skills and team player
• Client focused
• Attention to detail
• Strong aptitude and interest in technology
• High energy level coupled with a desire to take on responsibility
• Able to multi-task
• Good negotiation skills

Skills Referential
Specific Qualifications (if required)

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Attention to detail / rigor

Client focused

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to develop and leverage networks

Ability to develop and adapt a process

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Education Level
Bachelor Degree or equivalent

Experience Level

At least 10 years