Client Service Manager

4 days ago

West Hill Chungam Calicut Kerala, India Elephant Marketing Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Profile: Client Servicing manager

Location: Calicut

Experience: 3–5 years (Advertising / Branding / Digital Marketing preferred)

Employment Type: Full-time

About RedPencil Advertising

RedPencil Advertising is a full-service creative agency with a decade of experience delivering impactful branding, marketing, and communication solutions. With offices in Bangalore and Calicut, we specialize in branding, graphic design, logo creation, marketing collateral, website design, and presentation design.

We are now looking for a Client Servicing Executive to join our growing Calicut team and act as the bridge between our clients and internal teams.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, ensuring smooth communication and relationship management.
  • Understand client requirements, objectives, and business goals to develop effective briefs for the creative and strategy teams.
  • Coordinate with internal teams (creative, design, content, and digital) to ensure timely and quality delivery of projects.
  • Handle day-to-day project management — tracking progress, managing timelines, and resolving any issues proactively.
  • Support the planning and execution of branding, advertising, and digital marketing campaigns.
  • Prepare and share status reports, proposals, and presentations with clients.
  • Ensure client satisfaction by delivering solutions that meet brand standards and objectives.
  • Identify opportunities to upsell and cross-sell services, contributing to business growth.
  • Stay updated with marketing and advertising trends to offer fresh ideas and insights to clients.

Key Skills & Competencies

  • Strong communication and interpersonal skills.
  • Good understanding of branding, design, and digital marketing concepts.
  • Project management and multitasking abilities with a focus on detail.
  • Problem-solving mindset with the ability to manage client expectations.
  • Proficiency in MS Office and familiarity with digital marketing tools is a plus.
  • Fluency in English (spoken and written).

Qualifications

  • Bachelor's degree in Marketing, Business Administration, Mass Communication, or related fields.
  • 3–5 years of experience in client servicing, account management, or marketing coordination (advertising agency experience preferred).

Why Join RedPencil?

  • Be part of a dynamic, creative, and growing agency.
  • Opportunity to work with diverse brands and industries.
  • Collaborative work environment with growth and learning opportunities.

Job Type: Full-time

Work Location: In person

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