Client Relationship Executive
2 days ago
Our Platform-as-a-Service (PaaS)/Software-as-a-Service (SaaS) offering is among the top fleet management platforms globally.
We seek a skilled Client Relationship Executive to join our talented team.
**Things you'll do as a Client relationship executive.**
**Key Responsibilities**
- **Customer Support**: Address and resolve customer service requests efficiently, ensuring satisfaction and prompt resolution.
- **Proactive Communication**: Regularly call clients to ensure they are using our software effectively and to assist them in maximising its benefits.
- **Subscription Renewal Management**: Coordinate with clients for timely renewals, ensuring mínimal churn and continued customer satisfaction.
- **Maintenance Coordination**: Schedule and manage maintenance activities, keeping clients informed and updated about progress and outcomes.
- **Customer Relationship Management**: Develop and nurture strong client relationships, striving to elevate customer satisfaction and loyalty.
- **Feedback Collection**: Gather and analyse client feedback to identify opportunities for improvement in our products and services.
- **Upselling & Cross-Selling**: Identify opportunities to upsell or cross-sell additional features or services.
**What you'll need**:
- **Experience**: At least 3 years of experience handling customer service requests, client communication, and relationship management.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to handle customer queries empathetically and professionally.
- **Tech-Savvy**: Familiarity with SaaS platforms or software services is a strong advantage.
- **Organizational Skills**: Ability to manage multiple tasks and prioritise effectively to meet deadlines.
- **Proactive Approach**: Obsessed with ensuring client satisfaction and identifying areas for improvement in customer experience.
- **Problem-solving**: Strong problem-solving skills to address customer concerns effectively.
Pay: ₹8,920.09 - ₹27,161.65 per month
**Benefits**:
- Health insurance
- Life insurance
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- Client Relationship: 3 years (required)
**Language**:
- English (preferred)
**Location**:
- Calicut, Kerala (required)
Work Location: In person
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