Network Operations Analyst(Routing, Switching)

2 weeks ago

Bengaluru, Karnataka, India AtkinsRéalis Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job DescriptionJob Summary:Responsibilities:
  • Monitor network performance and availability through Solarwinds network monitoring tool.
  • Identify and escalate network incidents, abnormalities, and outages to senior team members for further investigation and resolution.
  • Monitoring the NOC dashboard and creating incidents based on alerts and escalating the issue with senior team members and trying to fix it ASAP.
  • Maintain accurate records of network incidents, solutions applied, and troubleshooting steps taken.
  • Provide initial troubleshooting and diagnostics for network-related problems, including connectivity issues, latency, and performance degradation(ISP management).
  • Follow documented procedures to respond to network alerts and incidents, including opening, tracking, and closing tickets.
  • Collaborate with cross-functional teams to ensure effective communication and timely incident resolution.
  • Execute routine network tasks such as NCM backups. proactive checks, checkpoint Proactive checks.
  • Participate in shift rotations, including weekends and holidays, to provide 24/7 coverage for the Network Operations Center.
Qualifications and Skills:
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Strong understanding of networking principles, including TCP/IP, routing, switching, VLANs, subnets and firewall concepts.
  • Familiarity with networking equipment such as routers, switches, wireless, firewalls, and load balancers.
  • Basic knowledge of network monitoring tools and protocols (SNMP, NetFlow, Syslog, etc.).
  • Excellent problem-solving skills and the ability to analyse, troubleshoot, and resolve network issues efficiently.
  • Effective written and verbal communication skills for clear incident reporting and documentation.
  • Ability to work under pressure in a dynamic and fast-paced environment.
  • Flexibility to work in shifts and respond to on-call requirements.
  • 1 to 3 years of experience working in Network operations.
  • Industry certifications such as CCNA.
What We Can Offer You:
  • Varied, interesting and meaningful work.
  • A hybrid working environment with flexibility and great opportunities.
  • Opportunities for training and, as the team grows, career progression or sideways moves.
  • An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Additional Information:

AtkinsRéalis

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