Sales Team Lead
20 hours ago
Roles and Responsibilities
- Manage a team of sales representatives to achieve targets through effective communication, coaching, and feedback.
- Develop and implement strategies to increase sales performance, improve customer satisfaction, and reduce shrinkage.
- Analyze market trends, competitor activity, and customer needs to identify opportunities for growth and develop targeted sales initiatives.
- Collaborate with other departments (e.g., operations) to resolve issues related to product availability, pricing, or inventory management.
- Monitor key performance indicators (KPIs) such as AHT, attrition rate, pipeline management, KRA achievement etc.
Desired Candidate Profile
- 2-7 years of experience in BPO sales or similar industry with a proven track record of achieving targets.
- Strong understanding of outbound sales processes, including lead generation techniques and negotiation skills.
- Excellent leadership skills with ability to motivate teams towards achieving common goals.
- Proficiency in using CRM software for tracking leads and managing pipelines.
Contact HR: Yamanur K
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