Desktop Engineer

2 weeks ago

Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Core responsibilities

  • Troubleshooting and support: Responding to user tickets, diagnosing and resolving hardware, software, and network issues, and escalating problems when necessary.
  • Installation and configuration: Installing, configuring, and upgrading operating systems, software applications, and hardware components like memory and network cards.
  • System maintenance: Performing ongoing maintenance to ensure smooth operation, which includes preparing for future desktop needs.
  • Remote and on-site support: Providing technical assistance to users at their location or remotely, as well as managing on-boarding of new employees with their new workstation setup.
  • Monitoring and documentation: Monitoring desktop infrastructure, documenting technical issues and their resolutions, and logging support requests.
  • Customer service: Communicating with users to understand their issues, providing basic training, and ensuring prompt and professional service

Interested candidate can apply on WhatsApp or can call directly .

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