Customer Support Specialist
5 days ago
DescriptionAccount Services is the frontline customer service team for Check Point. We can be reached by phone, chat, or web ticket and do not require any support contracts to help. We handle issues involving all teams within the company and have a deep understanding of what each team does.
We strive to always deliver the best experience possible while solving any all issues as quickly as we can. Major ResponsibilitiesSupport customer, partners, and employees with user center issues, orders, Licensing etc. Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
Thoroughly documenting all calls/emails in a ticketing system. Required to be customer focused and maintain a Customer Satisfaction Survey average of 9.1 /10 or higher. Desired BackgroundNote - US time zone (night shift)1+ years customer service experience; call center preferable.
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with SAP and Salesforce a plus. Detail-oriented with good follow-through and organizational skills.
Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities. Strong communication skills, both spoken and written. Technical background is a plus.
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