Application Support Engineer

1 week ago


Mumbai Metropolitan Region, India TalaKunchi Networks Pvt Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

We're Hiring: Application Support Engineer
Job ID:
ASE_001

Location:
Andheri, Mumbai

Key Responsibilities

  • Deliver L1/L2 support for business-critical applications, ensuring timely and effective issue resolution
  • Write and execute SQL queries to investigate and resolve database-related issues
  • Use Postman to test and debug APIs and integrations
  • Manage and track support tickets using Jira, ensuring SLAs are met
  • Leverage Excel for data analysis, reporting, and maintaining operational logs
  • Communicate clearly and professionally with internal teams and stakeholders via email and other channels
  • Collaborate with development and DevOps teams to enhance application performance and reliability
  • (Bonus) Support deployment and automation tasks using CI/CD tools

Required Skills & Qualifications

  • Proficiency in SQL (queries, joins, troubleshooting)
  • Experience using Postman for API testing
  • Familiarity with Jira for issue tracking
  • Strong skills in Microsoft Excel (formulas, pivot tables, data analysis)
  • Excellent email communication and interpersonal skills
  • Basic knowledge of CI/CD tools (e.g., Jenkins, GitLab CI/CD) is a plus
  • Strong analytical thinking and problem-solving mindset
  • Ability to work independently and collaboratively in a team environment

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Prior experience in an Application Support or Technical Support role

If this sounds like you, we'd love to hear from you Apply now and be part of a team that values problem-solving, collaboration, and continuous improvement.



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