Walkin Drive _IT Service Desk Analyst L1& L1.5
2 weeks ago
Total Exp : 0-5yrs
Should have real time experience in Global Service Desk experience.
Role : SD Analyst.
Shifts : Rotational ( 5 days WFO )2 days week off
Location : Pune
Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune
Every week - Tuesday, Thursday & Saturday starting from-10:00 am
Responsibilities:
As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Open to working in a 24x7 environment with rotating shifts and rotating weeks off
Requirements:
0-4 years of previous experience in IT helpdesk (Voice)
Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Demonstrated problem solving capabilities
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
Self-motivated achiever who gains satisfaction from providing excellent customer service
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
Excellent organizational skills
-
IT Service Desk L1 Engineer
1 day ago
Pune, Maharashtra, India 66degrees Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOverview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...
-
Service Desk Analyst
3 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service Desk Analyst L1
1 day ago
Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob description:Job DescriptionRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives͏Do1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails,...
-
Walkin drive
2 weeks ago
Pune, Maharashtra, India EXL Full time ₹ 2,00,000 - ₹ 4,00,000 per yearHiring Freshers for BackofficeCandidate should have average English communicationCandidate should be a graduateCandidate should be okay with work from officeCandidate should be okay with 5 months of contractCandidate should have all the documents with themCandidate should be an immediate joinerCandidate should be okay with rotational weekoffsCandidate should...
-
Walkin Drive
3 days ago
Pune, Maharashtra, India EXL Full time ₹ 2,00,000 - ₹ 4,00,000 per yearHiring for Any insurance (Backoffice)Any graduate with minimum 1 year of insurance experienceCandidate should have average English communicationCandidate should be okay with any shiftsImmediate joiner is requiredCandidate should be with work from officeCandidate should be okay with rotational shiftsCandidate shouldn't have more than 6 months of gapInterested...
-
Service Desk Analyst
5 days ago
Pune, Maharashtra, India Stantec Full time ₹ 1 - ₹ 2 per yearStantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the...
-
Service Desk Analyst L1/L2
2 weeks ago
Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWalk-in driveResponsibilities:As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concernsDiagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-insIdentify and escalate tickets requiring urgent attention and...
-
Service Desk Specialist
4 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...
-
Service desk lead L1
1 day ago
Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob description:Job DescriptionRole:Service desk lead͏Do:To support the service desk agents in prompt delivery & customer serviceAdvise and collaborate with the agents on current issues and works toward the resolution of ticketsManage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and...
-
IT Service Desk Analyst I
2 weeks ago
Pune, Maharashtra, India Arrow Electronics Full time ₹ 48,00,000 - ₹ 72,00,000 per yearPosition:IT Service Desk Analyst IJob Description:IT ServiceDesk AnalystWhat you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...