Continuous Improvement

Responsible for execution and maintenance of existing NAMCI data solutions & related support activities. Applies analytical skills and knowledge of relevant datasets to spotlight trends, provide insights, highlight challenges, and identify improvement opportunities.

Business Intelligence & Analytics includes roles that produce business intelligence (BI) insights from statistical reporting and data analysis methodologies that help to identify trends in large data sets, supported by data mining architectures/models/protocols. BI & Analysis techniques are applied across business (e.g. market economics, products, supply chain, marketing, sales, finance, HR, procurement, etc.).
Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.

Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.

Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.

Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

Position Title

Sustainability & Maintenance Analyst, NAM Continuous Improvement  

Location

GSC

Job Level and Job ID

JL 3

Reports to (Job Title)

GSC Continuous Improvement Manager

Number of direct reports

n/a

High-Level Position Purpose

Responsible for execution and maintenance of existing NAMCI data solutions & related support activities.  Applies analytical skills and knowledge of relevant datasets to spotlight trends, provide insights, highlight challenges, and identify improvement opportunities.

Key Responsibilities

• Maintain and support existing data & intelligence assets, including reports, scripts, Power Apps, Power Automate flows, and Power BI dashboards developed by the North American Data & Intelligence team. This includes weekly, monthly, and quarterly performance management reporting, as well as on-demand enhancements and troubleshooting.
• Collaborate with the local Data & Intelligence team to clarify change requests, replicate bugs, and ensure alignment on solution updates.
• Proactively identify and perform preventive maintenance on deployed solutions to improve performance, reduce technical debt, and prevent system downtime.
• Ensure solution documentation is consistently updated, enabling efficient troubleshooting and knowledge transfer. This includes technical documentation, user guides, and change logs.
• Leverage internal and external resources, including best practices, documentation, and peer collaboration, to continuously improve solution quality and maintainability.
• Take ownership of transitioned solutions, ensuring smooth handover from original developers and maintaining continuity in support and development.
• Provide Super User and End User support for standard automation products, addressing issues, answering questions, and facilitating adoption.
• Monitor the health and performance of deployed solutions, proactively identifying issues and escalating them to management when necessary.
• Implement version control and change management practices to track updates, rollbacks, and deployments across automation assets.
• Conduct periodic audits and performance reviews of automated processes to identify optimization opportunities.
• Support data quality initiatives, ensuring that automated processes produce accurate, consistent, and reliable outputs.
• Stay current with Microsoft Power Platform and automation trends, recommending new tools or features that could enhance existing solutions.

Consulted About

• Solution Stability & Performance
  • Diagnosing recurring issues or performance bottlenecks in Power BI, Power Apps, Power Automate, or scripts.
  • Recommending preventive maintenance or refactoring to avoid breakdowns.
• Change Impact Assessment
  • Evaluating how proposed changes (e.g., new data sources, logic updates, UI changes) might affect existing automated solutions.
  • Advising on regression testing or rollback plans.
• Documentation & Knowledge Transfer
  • Ensuring that documentation is up to date before onboarding new users or transitioning ownership.
  • Supporting audits or compliance reviews with technical documentation.
• Monitoring & Alerting
  • Setting up or improving monitoring mechanisms for flows, dashboards, and scripts.
  • Advising on thresholds for alerts and escalation protocols.
• User Support & Training
  • Supporting Super Users and End Users with troubleshooting and usage guidance.
  • Providing input on training materials or onboarding guides.
• Data Quality & Governance
  • Identifying data inconsistencies or anomalies caused by automation.
  • Recommending validation rules or data cleansing steps.
• Tooling & Platform Updates
  • Evaluating the impact of Microsoft Power Platform updates on existing solutions.
  • Advising on when to upgrade or migrate components.
• Security & Access Control
  • Reviewing access permissions for apps, flows, and reports.
  • Ensuring sensitive data is handled according to company policies.

Primary internal stakeholders (key interdependencies)

• On site NAM Data & Intelligence Team.
• CX Organization
• CI Network (including Projects, Digital, Lean, L&D and SMEs)
• Maersk IT
• Analytical teams from other GSCs.

Primary external stakeholders

• N/A

Required experience & skills

Qualifications

• Bachelor's degree in computer science, Mathematics, Economics, Information Systems, Engineering, or a related field.
• Microsoft certifications (e.g., PL-900, PL-100, PL-400, or DA-100) are a plus.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is beneficial.
• Azure Cloud Computing basics.

Technical Skills

• Power Platform Expertise: Proficiency in Power BI, Power Automate, and Power Apps for maintaining and enhancing existing solutions.
• Scripting & Automation: Experience with scripting languages such as PowerShell, Python, or SQL for automation and data manipulation.
• Data Analysis & Reporting: Strong understanding of data models, DAX, and performance optimization in Power BI.
• Process Monitoring: Familiarity with monitoring tools and techniques to proactively detect and resolve issues in automated workflows.
• Version Control: Experience with tools like Git or Azure DevOps for managing changes and deployments.

 Data & Systems Knowledge

• Understanding of data governance, data quality, and ETL processes.
• Experience working with relational databases (e.g., SQL Server, Azure SQL) and cloud platforms (e.g., Microsoft Azure).
• Knowledge of API integrations and connectors used in Power Platform solutions.

 Collaboration & Communication

• Ability to work closely with business users, developers, and analysts to clarify requirements and troubleshoot issues.
• Strong documentation skills for maintaining solution guides, change logs, and user manuals.
• Experience providing end-user support and training for automation tools and dashboards.

Maintenance & Support Experience

• Proven experience in maintaining and supporting production-grade automation solutions.
• Ability to perform preventive maintenance, identify root causes, and implement long-term fixes.
• Familiarity with incident management, ticketing systems, and support SLAs.

Soft Skills

• Strong analytical thinking and attention to detail.
• Proactive mindset with the ability to anticipate issues and recommend improvements.
• Comfortable working in agile or iterative environments.

Parameters for Success (key measures)

• Solution stability / availability
• Improvements/efficiencies gained
• Timely delivery against targets
• Stakeholder Feedback

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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