Hiring L1 Technical Support Engineer on an urgent basis. Candidates fr

24 hours ago


Mumbai, Maharashtra, India International Infocom Technologies Full time

L1 Technical Support Engineer (MALE)

Location: FIELD ENGINEER ONLY

Shift Timings: 10:00 AM to 6:30 PM Working Days: 6 Days (Sunday Off) Notice Period: Immediate Joiners Only

Salary: Competitive hike based on last drawn CTC

Role Overview:

We are looking for a proactive L1 Technical Support Engineer to provide first-level technical assistance and ensure smooth IT operations. The ideal candidate will resolve basic technical issues and escalate complex problems to senior teams when necessary.

Key Responsibilities:

  1. Technical Assistance:

Provide first-level support for desktops, laptops, and other IT hardware.

Address common software and network issues.

2. Troubleshooting:

Identify and resolve basic hardware and software concerns.

Escalate unresolved issues to L2 or senior technical teams.

3. Installation & Setup:

Assist in the installation, configuration, and setup of IT devices and peripherals.

4. Task Management:

Document user issues, solutions provided, and escalate tickets as needed.

Maintain timely updates on task progress.

5. Customer Interaction:

Deliver professional support to end-users.

Ensure excellent communication and high levels of customer satisfaction.

Skills & Qualifications:

2+ years of experience in technical support or IT helpdesk roles.

Strong knowledge of basic troubleshooting for hardware and software.

Familiarity with network basics (preferred).

Excellent communication and problem-solving skills.

Ability to work collaboratively in a fast-paced environment.

How to Apply:

Email your updated resume to with the subject line: Application for L1 Technical Support Engineer.

Be a part of a team dedicated to delivering exceptional IT solutions



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