Trade Finance Operations Professional

Position Purpose

The role will be responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations . This role requires basic knowledge of trade finance products and attention to detail.

Responsibilities

Mission

• Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations.

Key Requirements :

• Client Servicing: Provide high-quality service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
• Transaction Processing: Initiating transactions, performing the pre-processing checks and compliance pre-processing checks, verification of documents, Monitoring of transaction.
• Stakeholder Management: Collaborate with internal teams, including:
• Legal Credit: Ensure that all transactions are compliant with legal and credit requirements.
• Compliance: Verify that all transactions are in line with regulatory requirements and internal policies.
• AML (Anti-Money Laundering) Team: Investigate and resolve AML flags, ensuring that all transactions are legitimate and compliant with AML regulations.
• Maintain accurate and up-to-date records of client interactions, transactions, and exceptions.
• Participate in process improvement initiatives to enhance client servicing, transaction processing, and exception management.

Key responsibilities & objectives

• Ensure that the Control framework for the activities under his scope is adequate and in line with the Group and CIB policies and guidelines

• Manage operational risk, and ensure accurate reporting of operational risk incidents

• • maintain safe operational risk environment, and work closely with OPC on all identified areas of risk and agreed corrective action plans.
• • ensure timely, accurate and exhaustive reporting of incidents. Posterior analysis and action plan in order to improve the existing processes.
• • address recommendations from Internal Audit, Regulators and external auditors within agreed deadline.

• Ensure that controls defined in the control plan are properly performed for the activities in scope;

• Maintain an adequate and updated level of Procedures for the activity under his scope.

• Ensure that all awareness and eLearning program are completed in due time in the activity in scope.

I. Other key objectives

• Manage and ensure optimized processing of operations, in a secured environment.

• ensure a high level of service quality and security of the production for the activity in scope

• meet deadlines for the processing of operations, and the corresponding operational reporting

• propose practical solutions to improve the quality and security of all operational tasks as an ongoing mode, identify (and implement) possible improvements in the production processes

• respond to key customer queries that are escalated; handle customer complaints and implement corrective actions.

• implement best practices from other Middle-Offices

• propose local best practices to branches, to detect improvement possibilities and implement them, to harmonize the processes across branches.

• manage flows and stocks: analyse the monthly result of workload estimation and monitor overstaffing /understaffing.

• manage complex situations: guide staff in the processing of unusual / complex product/scenarios,

• liaise with Back-Office / Business / F&C/ IT for quick resolution of abnormal issues,

• report incidents / errors / issues and report to the management or to IT.

Specific Qualifications (if required)

Skills Referential

• Behavioural Skills : (Please select up to 4 skills)

• Communication skills - oral & written

• Ability to collaborate / Teamwork

• Ability to deliver / Results driven

• Creativity & Innovation / Problem solving

• Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change

• Choose an item.

• Choose an item.

• Choose an item.

• Choose an item.

• Education Level:

• Bachelor Degree or equivalent

• Experience Level

• At least 5 years