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QA and Training Specialist
2 weeks ago
Company Overview:
Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We're passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered.
Key Responsibilities:
Quality Assurance (Q/A):
- Review and analyze system specifications and requirements documents.
- Execute manual and automated test cases and identify bugs or usability issues.
- Collaborate with developers, product managers, and stakeholders to understand project scope and improve software quality.
- Report defects clearly and track them through resolution using bug tracking tools.
- Perform regression, smoke, and performance testing as needed.
- Assist in creating and maintaining QA documentation, including test plans, test cases, and test scripts.
Software Training and Support:
- Develop training materials, user manuals, quick reference guides, and video tutorials for internal and external users.
- Conduct live and virtual training sessions, webinars, and onboarding workshops.
- Provide post-training support and gather feedback for continuous improvement.
- Collaborate with Product and Support teams to stay updated on software changes and new features.
- Act as a liaison between technical teams and non-technical users, translating complex concepts into easy-to-understand instructions.
Qualifications:Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 1+ years of experience in software quality assurance and/or user training.
- Experience with QA tools and bug tracking software.
- Familiarity with software documentation and training content creation tools.
Skills:
- Strong attention to detail and analytical skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with Agile/Scrum methodologies is a plus.
- Technical writing and public speaking/presentation skills.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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