CRM Executive

1 week ago

Jaipur, Rajasthan, India Derewala Industries Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About Derewala Industries Ltd.:

Derewala is a name synonymous with innovation, sustainability, and quality in the world of jewelry manufacturing. With cutting-edge technology and a global clientele, we are committed to creating timeless pieces while maintaining eco-friendly practices. Since our humble beginnings in 1987, we have adhered to the highest standards of quality and on-time delivery. Headquartered in Jaipur, India's jewellery hub, Derewala has expanded its global footprint, serving esteemed clients in over 30 countries across 6 continents.

Location
- Sitapura, Jaipur

Working Days
- 6

Sample and Brief Management
:

  • Review all new and specific jewellery briefs, collaborating with production and PPC (Production Planning & Control) teams to ensure samples are production friendly.
  • Send approved samples and briefs to customers, providing tracking details and photos.

Inspection and Reporting
:

  • Prepare and send all inspection reports to customers, ensuring thorough documentation and accuracy.
  • Manage approvals for PP samples, shipment samples, and packaging samples, including tracking details, and ensure timely customer communication.

Shipment and Post-Shipment Communication
:

  • Inform buyers once a shipment has been dispatched (mandatory for every PO).
  • Notify buyers of any delays at least 10 days before shipment, ensuring transparency and proactive issue resolution.

Design and Offer Management
:

  • Issue design briefs and prepare offers for new or existing designs.
  • Prepare and send quotations for customer requests.

Sample and Material Follow-Up
:

  • Track progress and follow up on samples and materials, ensuring timely delivery and quality control.
  • Fill out specification sheets required by customers and prepare return invoices as needed.

Shipment and Goods Processing
:

  • Verify the quality of all sample shipments, prepare Return Goods Authorization (RGA), and coordinate with the Exim (Export-Import) department for shipment documentation.

Customer Communication
:

  • Manage email communications with buyers, ensuring clear, professional, and timely responses.

Preferred Candidate Profile-

  • 0-3 years of experience in merchandising/ customer relationship management in Luxury Goods/ Retails industry
  • Excellent communication and interpersonal skills
  • Must be graduate or MBA / PGDM holder

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