
IT operations Manager
5 hours ago
Dear Candidate,
Greetings of the day
I am Amutha and I'm reaching out to you regarding an exciting opportunity with TechMango. You can connect with me on LinkedIn Or Email:
Techmango Technology Services is a full-scale software development services company founded in 2014 with a strong focus on emerging technologies. It holds a primary objective of delivering strategic solutions towards the goal of its business partners in terms of technology. We are a full-scale leading Software and Mobile App Development Company. Techmango is driven by the mantra "Clients Vision is our Mission". We have a tendency to stick on to the current statement. To be the technologically advanced & most loved organization providing prime quality and cost-efficient services with a long-term client relationship strategy. We are operational in the USA - Chicago, Atlanta, Dubai - UAE, in India - Bangalore, Chennai, Madurai, Trichy.
Job Title: IT operations Manager
Location: Madurai / Chennai
Team: Engineering
What You Will Do:
Infrastructure and System Operations
- Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints
- Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks
Service Delivery & Incident Management
- Own major incident management, including escalation paths,communications, and postmortems.
- Track SLAs and KPIs for support responsiveness and system reliability.
Security & Compliance
- Ensure compliance with organizational policies and regulatory standards (e.g., HIPAA, PCI).
- Work with InfoSec to support audits, certifications, and risk mitigation plans.
Vendor Management
- Manage external vendors, contract and renewals for hardware,software, and infrastructure services.
Process Improvement & Automation
- Drive automation of manual processes (e.g., patching, provisioning,monitoring).
Budgeting and Asset Management
- Manage IT operations budgets, procurement, and cost optimization strategies.
- Oversee IT asset lifecycle: procurement, deployment, maintenance,and decommissioning.
- Maintain accurate records for licenses, warranties, and support contracts.
Strategic Input & Cross-Team Collaboration
- Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs.
- Support onboarding and offboarding processes with HR and other teams.
What You Will Bring:
- 8+ years of experience in IT operations or infrastructure roles,including 2+ years in a managerial or lead capacity.
- Proven experience managing hybrid or cloud-native environments.
- Strong understanding of networking, system administration.
(Windows/Linux), endpoint management, and cloud tools
- Hands-on experience with ITSM platforms (e.g., Jira Service Desk).
- Familiarity with compliance standards such as HIPAA, PCI-DSS.
- Experience with security tools, patch management, monitoring tools,and automation frameworks.
- Excellent problem-solving skills and the ability to lead incident response under pressure.
- Strong communication and stakeholder management skills.
- Experience working with global or distributed teams is a plus.
Job Type: Full-time
Pay: ₹1,500, ₹2,500,000.00 per year
Application Question(s):
- Overall work experience
- How many years of experience do you have in IT System / cloud infrastructure / serves ?
- How many years of experience do you have in SLA & KPI ?
- How many years of experience do you have in ITSM platform (Jira) ?
- How many years of experience do you have in HIPAA / PCI - DSS ?
- CTCC:
- ETCC:
- Last working date:
- Whether are you comfortable to work in Madurai location ?
Work Location: In person
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