IT operations Manager

5 days ago


Madurai, Tamil Nadu, India Techmango Technology Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Dear Candidate,

Greetings of the day

I am Amutha and I'm reaching out to you regarding an exciting opportunity with TechMango. You can connect with me on LinkedIn Or Email:

Techmango Technology Services is a full-scale software development services company founded in 2014 with a strong focus on emerging technologies. It holds a primary objective of delivering strategic solutions towards the goal of its business partners in terms of technology. We are a full-scale leading Software and Mobile App Development Company. Techmango is driven by the mantra "Clients Vision is our Mission". We have a tendency to stick on to the current statement. To be the technologically advanced & most loved organization providing prime quality and cost-efficient services with a long-term client relationship strategy. We are operational in the USA - Chicago, Atlanta, Dubai - UAE, in India - Bangalore, Chennai, Madurai, Trichy.

Job Title: IT operations Manager

Location: Madurai / Chennai

Team: Engineering

What You Will Do:

Infrastructure and System Operations

  • Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints
  • Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks

Service Delivery & Incident Management

  • Own major incident management, including escalation paths,communications, and postmortems.
  • Track SLAs and KPIs for support responsiveness and system reliability.

Security & Compliance

  • Ensure compliance with organizational policies and regulatory standards (e.g., HIPAA, PCI).
  • Work with InfoSec to support audits, certifications, and risk mitigation plans.

Vendor Management

  • Manage external vendors, contract and renewals for hardware,software, and infrastructure services.

Process Improvement & Automation

  • Drive automation of manual processes (e.g., patching, provisioning,monitoring).

Budgeting and Asset Management

  • Manage IT operations budgets, procurement, and cost optimization strategies.
  • Oversee IT asset lifecycle: procurement, deployment, maintenance,and decommissioning.
  • Maintain accurate records for licenses, warranties, and support contracts.

Strategic Input & Cross-Team Collaboration

  • Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs.
  • Support onboarding and offboarding processes with HR and other teams.

What You Will Bring:

  • 8+ years of experience in IT operations or infrastructure roles,including 2+ years in a managerial or lead capacity.
  • Proven experience managing hybrid or cloud-native environments.
  • Strong understanding of networking, system administration.

(Windows/Linux), endpoint management, and cloud tools

  • Hands-on experience with ITSM platforms (e.g., Jira Service Desk).
  • Familiarity with compliance standards such as HIPAA, PCI-DSS.
  • Experience with security tools, patch management, monitoring tools,and automation frameworks.
  • Excellent problem-solving skills and the ability to lead incident response under pressure.
  • Strong communication and stakeholder management skills.
  • Experience working with global or distributed teams is a plus.

Job Type: Full-time

Pay: ₹1,500, ₹2,500,000.00 per year

Application Question(s):

  • Overall work experience
  • How many years of experience do you have in IT System / cloud infrastructure / serves ?
  • How many years of experience do you have in SLA & KPI ?
  • How many years of experience do you have in ITSM platform (Jira) ?
  • How many years of experience do you have in HIPAA / PCI - DSS ?
  • CTCC:
  • ETCC:
  • Last working date:
  • Whether are you comfortable to work in Madurai location ?

Work Location: In person


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