Senior Accounts Receivable Specialist

Company overview:

TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

As part of the Revenue Accounting organization, the Senior Accounts Receivable Specialist will be responsible for managing billing, collections, and cash application processes to ensure timely and accurate recording of customer transactions. This role serves as a key point of contact between customers and internal departments, providing leadership and guidance on A/R best practices while maintaining strong financial controls and supporting the company's cash flow objectives.

Responsibilities

• Oversee the full accounts receivable cycle, including invoicing, collections, cash applications, and reconciliations

• Onboard new contracts, amendments, SOWs, and change orders

• Review customer sales orders for completeness per the contract

• Prepare and issue customer invoices and credit memos on a daily and monthly basis for subscriptions and professional services

• Monitor A/R aging reports and proactively follow up on past-due accounts

• Investigate and resolve billing or payment discrepancies

• Prepare monthly A/R reports and assist the AR/Revenue team with month-end and year-end closing activities

• Support the Controller in forecasting cash flow

• Serve as a resource and mentor to junior team members, providing training and guidance as needed

• Collaborate with Sales, Customer Service, and Operations to improve billing accuracy and customer satisfaction

• Complete and maintain yearly W-9, TRC applications, and other domestic and international forms as needed

• Support audits and provide documentation when requested

• Identify and drive process improvements to enhance efficiency and accuracy within the receivables function

• Assist with other ad hoc projects as assigned

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, or Business Administration preferred

• 3–5+ years of experience in Accounts Receivable or general accounting; prior leadership or senior-level A/R experience strongly preferred

• Solid understanding of GAAP and A/R processes

• Proficiency with Microsoft Excel

• Excellent attention to detail, accuracy, and analytical ability

• Strong written, verbal, and interpersonal communication skills (both internal and customer-facing)

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Customer-focused mindset with strong problem-solving skills

• Works well independently and as part of a team

• Experience with NetSuite and Salesforce a plus

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