Senior Email Deliverability Consultant

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role:

MoEngage is seeking a highly experienced and passionate Senior Consultant - Email Deliverability to join our team. You will be responsible for helping our clients optimize their email programs for maximum deliverability and engagement, ensuring their messages reach the inbox and drive results. You will work directly with high-profile clients, providing strategic guidance, troubleshooting deliverability issues, and implementing best practices to enhance their overall email performance. You will be responsible for the complete email deliverability lifecycle for our clients, encompassing everything from optimizing initial email setup and executing effective warm-up and migration strategies to conducting regular audits and proactively engaging to ensure their email marketing programs achieve maximum effectiveness.

Roles & Responsibilities:

Strategic Consulting:

• Act as a trusted advisor to clients on all aspects of email deliverability, providing proactive recommendations and guidance to improve their email performance.

• Develop and implement comprehensive deliverability strategies tailored to individual client needs and business objectives.

• Conduct thorough audits of customer's email programs, including infrastructure, authentication protocols (SPF, DKIM, DMARC), list management practices, and content quality.

• Stay up-to-date with the latest industry trends, best practices, and algorithm changes related to email deliverability, and communicate them effectively to clients and internal teams.

Problem Solving & Troubleshooting:

• Identify and diagnose deliverability issues and engage with the respective mailbox provider support.

• Analyze email data and metrics to identify root causes of deliverability problems and implement corrective actions.

• Work closely with ISPs, blacklist providers, and other relevant parties to resolve deliverability challenges.

• Develop and implement monitoring strategies to proactively identify and address potential deliverability issues.

Client Onboarding & Training:

• Onboard new clients to the MoEngage platform, providing training and guidance on best practices for email deliverability.

• Develop and deliver training materials and workshops to educate clients on key deliverability concepts and strategies.

• Act as a point of contact for clients with questions or concerns related to email deliverability.

Collaboration & Advocacy:

• Collaborate with internal teams, including Custom Success, Implementation, Support, and Product, to ensure a seamless client experience.

• Advocate for client needs and feedback within the organization to improve our platform and services.

• Contribute to the development of best practices and knowledge base articles for the Customer Success team.

• Collaborate with product and engineering to build the best-in-class email platform.

Requirements:

• Extensive Email Deliverability Experience: Minimum 5+ years of experience in email deliverability with a strong focus on managing large-scale accounts.
• Deep Technical Understanding: Comprehensive understanding of email protocols, authentication methods (SPF, DKIM, DMARC), IP reputation, list management best practices, and spam filtering technologies.
• Strong Analytical Skills: Ability to analyze email data and metrics to identify trends, diagnose issues, and develop effective solutions.
• Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Client-Facing Experience: Proven ability to build strong relationships with clients and act as a trusted advisor.
• Problem-Solving Skills: Strong problem-solving skills and the ability to work independently to resolve complex issues.
• Industry Knowledge: In-depth knowledge of the email marketing ecosystem, including ISPs, ESPs, and blacklist providers and changes as they come.
• Experience with Email Marketing Platforms: Experience working with various email marketing platforms (ESPs) and marketing automation tools, preferably including MoEngage.

Bonus:

• Experience with data analysis tools like Tableau, Python, etc.
• Certifications related to email deliverability.
• Experience in PMTA, SendGrid, and Amazon SES.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.