Vice President of Quality

1 day ago

Noida, Uttar Pradesh, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Title:VP Quality Excellence - P&C InsuranceLocation: Noida/PuneRole Overview:Will manage operations across India, Philippines, and South Africa.Direct Reporting: 4-5Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).Strong expertise in P&C domain, well- versed with process improvement, AI&GEN AISix Sigma black certifiedClient - US/UKWillingness to travel across locationsShift: Starts at 2–3 PM IST.ResponsibilitiesAccountabilitiesMajor ActivitiesKey Performance IndicatorsDrive improvement and innovation for value delivery to EXL and ClientsDevelop process improvement and transformation strategy aligned to key clients' strategic prioritiesSupport in EXL strategic priorities for driving value capture for EXLBuild a strong QE team to strategize and execute process improvementsBuild employee engagement / development programs in line with functional and business vertical plansBuild strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation programSuccessful execution of Process Improvement StrategyResolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships\BB / MBB densityC-Sat score on Value Addition and ContributionBuild domain specific solutions and diagnostic toolkitsBuild best practice compendium on key business situations / problemsDevelop QE capabilities for business development and support in solutioning for key prospectsBuild diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter expertsSuccessful cross-sell of Transformation capabilitiesDevelopment and application of diagnostic toolkits representing key business footprintCompelling solutioning from value delivery standpointManage

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