Solution Analyst – ERP

We are seeking a detail-oriented and analytical Solution Analyst with strong experience in ERP and CRM systems. The ideal candidate will work closely with business users, project teams, and technical teams to understand requirements, translate business needs into technical solutions, and support end-to-end implementation and optimization of ERP and CRM modules. This role requires strong communication skills, functional understanding, and the ability to drive process improvements through technology.

Key Responsibilities:

1. Requirements Gathering & Analysis

• Engage with stakeholders to understand business processes, challenges, and objectives.
• Conduct workshops and interviews to gather and document functional requirements.
• Translate business needs into clear functional specifications.

2. Solution Design & Documentation

• Propose effective ERP/CRM solutions aligned with organizational goals.
• Prepare BRDs, FRDs, process maps, user stories, and workflow documentation.
• Assist in designing scalable and efficient process flows.

3. ERP/CRM Implementation & Support

• Work with development teams to ensure accurate configuration and customization.
• Perform system testing (UAT, SIT) and support end-to-end implementation activities.
• Troubleshoot functional issues and collaborate with technical teams for resolution.

4. Stakeholder Coordination

• Act as the bridge between business users and technical teams.
• Provide regular updates, clarify requirements, and manage change requests.
• Conduct user training and create training materials and manuals.

5. Continuous Improvement

• Analyze current processes and recommend enhancements for efficiency and automation.
• Stay updated with ERP/CRM trends, new features, and best practices.

Required Qualifications & Skills:

• Bachelor's degree in Information Technology, Business, Engineering, or related field.
• 2–5 years of hands-on experience as a Solution Analyst, Business Analyst, or Functional Consultant.
• Strong functional knowledge in ERP (Finance, Sales, Inventory, HR, or Operations) and CRM modules.
• Experience working with ERP platforms such as Odoo, SAP, Oracle, Microsoft Dynamics, or similar systems.
• Ability to prepare professional documentation (BRD, FRD, SRS, process flows).
• Strong analytical skills and problem-solving ability.
• Excellent communication, presentation, and stakeholder management skills.
• Understanding of SDLC and agile methodologies.

Preferred Skills:

• Experience in pre-sales activities or solution demonstrations.
• Basic understanding of SQL, APIs, or integration concepts.
• Knowledge of reporting tools and data visualization.

Why Join Us?

• Opportunity to work on an end-to-end solution design
• Collaborative environment with cross-functional exposure
• Growth opportunities in ERP/CRM consulting and project management

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• How many years of experience do you have working as a Solution Analyst / Business Analyst?
• Do you have hands-on experience working with ERP systems?
• Which ERP platforms have you worked with?
• Have you conducted requirement gathering or stakeholder interviews as part of your role?
• Are you experienced in preparing documentation such as BRD, FRD, SRS, or process mapping?
• Have you participated in UAT, SIT, or end-to-end implementation phases?
• Are you comfortable coordinating between business users and technical teams?
• Do you have basic understanding of SQL, integrations, or API concepts?
• What is your current ctc,expected and notice period

Work Location: In person

Application Deadline: 30/06/2024

Expected Start Date: 03/07/2024