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Zoho One Implementation Specialist

2 weeks ago

Chennai GPO Chennai Tamil Nadu, India ALANGKAAR PTE. LTD. Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Job Title:

Zoho One Implementation Specialist & Project Manager

Location: India (Preferably Chennai, Tamil Nadu)

Work Schedule: Full-time, 5–6 days/week, aligned with Singapore business hours.

Job ResponsibilitiesPhase 1: Zoho One Setup & Implementation

  • Audit existing workflows in catering & events businesses.
  • Implement and customize Zoho One apps including (but not limited to):
  • Zoho CRM → Lead & sales pipeline management.
  • Zoho Books → Invoicing, accounting, supplier payments.
  • Zoho Inventory → Stock management for catering & events.
  • Zoho Commerce → Online ordering for catering menus.
  • Zoho Projects/Workdrive/Desk → Project management & customer support.
  • Zoho Forms/Creator → Custom order forms and automation.
  • Integrate WhatsApp, email, and payment gateways into Zoho.
  • Automate reports (daily sales, stock usage, revenue by service, etc.).
  • Train existing team on Zoho usage and SOPs.

Phase 2: Long-Term Project Management

  • Act as Project Manager for ongoing events & catering workflows.
  • Guide new employees on using Zoho efficiently.
  • Create SOPs and documentation for future onboarding.
  • Ensure data accuracy, system maintenance, and continuous improvements.
  • Report directly to CEO with weekly dashboards and KPI summaries.

Key Performance Indicators (KPIs)

  • Implementation Success (First 3 months):
  • Full Zoho One setup completed for catering & events workflows.
  • All team members trained and actively using Zoho apps.
  • At least 80% automation of manual processes (orders, invoicing, stock).
  • Ongoing KPIs (After 3 months):
  • Daily/weekly/monthly sales & operations dashboards ready without manual effort.
  • Smooth onboarding of new staff into Zoho workflows.
  • Zero major errors in CRM, invoicing, and stock records.
  • Event and catering projects tracked end-to-end in Zoho Projects with no missed deadlines.

Requirements

  • 3–5 years' proven experience in Zoho One implementation and customization.
  • Strong expertise in Zoho CRM, Books, Projects, Inventory, and Zoho Creator.
  • Prior experience setting up Zoho for F&B, catering, or events companies preferred.
  • Excellent English communication (Tamil is a plus).
  • Strong project management and leadership skills.
  • Ability to train and guide staff members in simple, practical ways.

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month