Genesys Developer

2 weeks ago

Gurgaon, Haryana, India Elite Mindz Pvt Ltd. Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Dear Professional,

We are hiring for the role of
Genesys Developer:

Title

: Genesys Developer

Experience

: 9+ years

Location

: Gurugram

Job Description:

Mandatory Skills


• Genesys Cloud Professional Certification (GCP).


• At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect, Quality Management, Workforce Engagement, AI and Bots


• Genesys Cloud Developer Certification (GCD).


• Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.


• Proven track record in developing APIs for seamless integration of third-party tools and services.


• REST API / Web services experience.


• Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.


• Ability to diagnose and resolve complex technical issues including analysing SIP traces.


• Knowledge of Terraform and Genesys CX as Code.


• Knowledge and experience with CI/CD pipelines, such as Azure DevOps.


• Experience with omnichannel contact centre solutions.


• Knowledge of AI and automation capabilities within Genesys Cloud


• Experience integrating Genesys with various systems.


• Understanding of cloud infrastructure and security best practices


• Strong communication and influence skills with the confidence to communicate ideas effectively to peers, seniors, and management.


• Able to transfer knowledge between other members of the team through mentoring and coaching.

Preferred Skills


• Experience with other Contact Center Platforms.

Personal Attributes


• Excellent communication skills.


• Self-driven, organized, reliable, and collaborative team player.


• Positive Attitude and a "Can-do" approach.


• Flexible and able to adapt to new processes in a dynamic environment.


• Able to plan and manage own workload and delivering results.


• Positive outlook with a desire to learn and help drive and instill technical excellence.


• Eagerness to share knowledge and learn from colleagues in a co-development environment.


• Articulate along with clear and concise written communication skills.


• Good analytical skills with an ability to drive change through persuasion and consensus.

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