Customer Support Executive

1 week ago

ROHINI SEC DelhiNCR, India Caajib Ecom Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking a Customer Support Executive to join our team. The ideal candidate will be responsible for managing client queries, resolving issues efficiently, and ensuring a smooth customer experience. This role requires excellent communication skills, patience, and problem-solving ability. Female candidates are strongly encouraged to apply.

Key Responsibilities:

  • Handle inbound and outbound customer queries via phone, email, or chat.
  • Provide prompt and accurate solutions to client problems.
  • Maintain positive relationships with customers by ensuring high-quality support.
  • Escalate complex issues to the appropriate department when necessary.
  • Keep records of customer interactions, feedback, and issues.
  • Collaborate with internal teams to improve customer service processes.

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