Customer Financial Services Representative-Senior

Field Finance: Ship to Collect; GCI; Credit and Collections; Disputes; Cash Applications; Billing

1. Data Collection and Analysis: Gathering data from various sources, cleaning and organizing it, and performing statistical analysis to identify trends and insights

2. Report and Dashboard Creation: Developing and maintaining reports and dashboards using business intelligence (BI) tools and software

3. Communication and Presentation: Effectively communicating findings and recommendations to stakeholders, including senior management, through written reports, presentations, and visualizations

4. Problem Solving: Identifying and resolving issues related to data, reporting, or business processes

5. Collaboration: Working with various departments to understand their data needs and collaborate on projects

6. Process Improvement: Identifying opportunities to improve business processes and workflows based on data insights

7. Data Management: Ensuring the accuracy and validity of data and reports

• Technical Skills: Proficiency in data analysis tools (e.g., SQL, Excel, BI tools)

• Communication Skills: Ability to effectively communicate findings to both technical and non-technical audiences.

• Problem-Solving Skills: Ability to identify and resolve issues related to data, reporting, and business processes.

• Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines.

• Business Acumen: Understanding of business operations and the ability to apply data insights to improve performance.

• Analytical Skills: Ability to analyze data, identify trends, and draw conclusions.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.