Sr. Engagement Manager, Professional Services India

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities

You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a matrixed team to plan, organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.

You will also provide where required:

• Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
• Training – coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
• Partnering – Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
• Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .

As part of your role, you will need to travel to customers' site(s) and/or internal events when required.

Key job responsibilities

You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrixed team to plan, organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.

You will also provide where required:

• Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
• Training – coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
• Partnering – Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
• Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .

As part of your role, you will need to travel to customers' site(s) and/or internal events when required.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500

companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is

why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-

rounded professional.

BASIC QUALIFICATIONS

• Extensive hands on experience delivering enterprise-level IT consulting projects across various industries
• Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira, Asana,ADO)
• Presented to C-level executives as well as to technical subject matter experts
• 10+ years experience in Program/Project Management
• Experience in Agile, Waterfall and Hybrid methodologies

PREFERRED QUALIFICATIONS

• Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)
• AWS / Cloud Experience and Certifications
• Deep understanding of the multiple segments and industries

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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