Sr. Professional Services Consultant

The Senior Professional Services Consultant/Engineer will primarily focus on the design and delivery of Next-Generation solutions for our customers. This individual will serve as an integral member of the Network Security Professional Services India & SAARC team, which is composed of highly specialized engineers responsible for the design and implementation of Next-Generation technologies. The role entails contributing to and occasionally leading engagements centered on these technologies at Palo Alto Networks customer sites. This highly technical, hands-on position requires the capability to manage, design and deploy intricate projects.

You will contribute to customer engagements, assisting in the design and deployment of our security solutions. You will act as a technical contributor, providing input and guidance around complex systems to secure the customers environment. You will engage directly with our customers and partner with their technical teams. You are highly skilled and continuously learn. You enjoy solving complex problems and consistently look for innovative solutions.

Your Impact

• Build custom security policies and application signatures for unique client environments
• Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
• Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
• Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
• Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
• Work with sales account team to help formulate a technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
• Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Responsibilities:

• Travel (25-50%) is required for customer meetings and onsite deployments of customer engagements
• Conduct research on new features and technologies to optimize value delivery to customers
• Meet with customer teams to design and thoroughly document the complete project
• Provide knowledge transfer of next-generation technologies to customers and other Palo Alto Networks Technical Teams for long-term engagements
• Ensure the successful completion of large-scale customer projects

Qualifications

• A 4-Year Engineering Degree / BS in Computer Science, MIS, business, or equivalent education/training/experience is required
• Demonstrated excellent written and verbal communication skills are essential.
• Proficiency in document creation is necessary
• A minimum of 7 years of experience with firewall and IDS/IPS solutions in large environments is required
• A minimum of 5 years of experience in the installation, configuration, and operation of Palo Alto Networks products is necessary
• Extensive knowledge of various security threats is mandatory
• A strong understanding of Internet protocols and applications is required
• Demonstrated project leadership skills and the ability to conduct design meetings are essential
• The ability to leverage a variety of tools to complete migrations (e.g., scripts, Excel, third-party tools) is necessary
• Candidates should possess a minimum of 10 years of industry experience
• Candidates should hold the latest industry-leading cybersecurity certifications

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised, youll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.