Manager - Sales & Operations

2 days ago

Kharghar Navi Mumbai Maharashtra, India Noble Hat Solutions Full time ₹ 58,79,925 per year

Noble Hat Solutions is hiring for an upcoming Facilities Management Company offering integrated facility and support services that combine operational efficiency with customer excellence. As part of our expansion, we are looking for a driven Sales & Operations professional who understands the dynamics of the facilities management industry, can manage client relationships, and drive business growth through effective service delivery and retention.

Email resume -

Position Overview:

The Sales & Operations Executive/Manager will be responsible for client acquisition, service delivery oversight, and relationship management. The ideal candidate will have hands-on experience in the Facilities Management or Allied Services Industry and a proven record in client servicing, business development, and operations coordination.

This role bridges business growth and operations execution, ensuring that client expectations are met through efficient service management and proactive communication.

Key Responsibilities:Sales & Business Development:

  • Identify and pursue new business opportunities in Facility Management, Housekeeping, Security, Technical Maintenance, and Allied Services.
  • Develop and maintain a robust client pipeline through networking, industry connects, and referrals.
  • Prepare and present business proposals, quotations, and service agreements.
  • Participate in tenders and bids, ensuring timely documentation and compliance with submission requirements.
  • Achieve monthly and quarterly sales and revenue targets.

Client Servicing & Operations:

  • Act as the primary point of contact for clients, ensuring timely communication and service delivery.
  • Conduct client reviews, site visits, and performance audits in coordination with the operations team.
  • Work closely with internal departments (HR, Accounts, Operations) to ensure smooth deployment and client satisfaction.
  • Handle renewals, escalations, and feedback resolution professionally and promptly.
  • Monitor manpower deployment, service quality, and contractual adherence at client sites.

Coordination & Reporting:

  • Maintain updated records of clients, contracts, and renewals in CRM or Excel-based trackers.
  • Generate and share MIS reports, performance metrics, and revenue summaries with management.
  • Support the management team in strategy, planning, and operational improvements.

Qualifications & Experience:

  • Graduate / Postgraduate in Business, Marketing, or a related field (MBA preferred).
  • Minimum 5 years of relevant experience in Facilities Management, Soft Services, or Contracting Industry.
  • Proven experience in client-facing roles involving business development and operations coordination.
  • Strong understanding of FM industry contracts, SLAs, and manpower outsourcing models.
  • Excellent communication, negotiation, and interpersonal skills.

Key Competencies:

  • Strong relationship management and customer orientation.
  • Target-driven with high initiative and accountability.
  • Excellent coordination and problem-solving abilities.
  • Professional presentation and negotiation skills.
  • Ability to work under pressure and handle multiple clients simultaneously.

Job Types: Full-time, Permanent

Pay: ₹15, ₹58,699.25 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund
  • Work from home

Work Location: In person

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