Executive - Customer Support

1 week ago

Bengaluru, Karnataka, India Aryan Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Support Executive

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers

  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints

  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

  • Process orders, applications, and forms

  • Render administrative support to other customer care team members when the need arises, or as instructed

  • Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly

  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

  • Identify tasks critical to keeping customer satisfaction levels in check

  • Select, hire, and train new team members

  • Network with various departments and groups that are involved in customer support, orders, and processing

  • Ensure maximized productivity and minimized costs

  • Encourage and motivate team members for continuance of quality service delivery

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