Receptionist

1 week ago


Teni Tamil Nadu, India nalam hospital Full time

Job Title: Hospital Receptionist

Job Summary:

The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role involves managing front-desk operations, scheduling appointments, handling inquiries, and providing administrative support to ensure smooth day-to-day functioning of the hospital's reception area.

Key Responsibilities:

  • Greet and assist patients, visitors, and vendors in a courteous and professional manner.
  • Answer incoming phone calls, direct them appropriately, and take messages when necessary.
  • Schedule, confirm, and manage patient appointments using hospital software.
  • Register patients and update their personal and insurance information accurately.
  • Guide patients on the registration process, billing procedures, and hospital services.
  • Maintain patient confidentiality in accordance with HIPAA and hospital policies.
  • Coordinate with doctors, nurses, and other hospital staff to ensure effective communication.
  • Handle incoming and outgoing mail, couriers, and deliveries.
  • Maintain the cleanliness and organization of the front desk and waiting area.
  • Manage billing and payment collection, issue receipts, and reconcile daily cash transactions.
  • Respond to patient queries, concerns, or complaints and escalate when necessary.

Qualifications and Skills:

  • High School Diploma or equivalent (Bachelor's degree preferred).
  • Previous experience as a receptionist, preferably in a healthcare or hospital setting.
  • Strong communication and interpersonal skills.
  • Proficient in MS Office and hospital management systems (e.g., HIS, EMR).
  • Ability to multitask and remain calm under pressure.
  • Basic understanding of medical terminology is an advantage.
  • Customer-service oriented with a professional demeanor.

Job Type: Full-time

Pay: From ₹9,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person


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