Receptionist

Job Title: Hospital Receptionist

Job Summary:

The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role involves managing front-desk operations, scheduling appointments, handling inquiries, and providing administrative support to ensure smooth day-to-day functioning of the hospital's reception area.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors in a courteous and professional manner.
• Answer incoming phone calls, direct them appropriately, and take messages when necessary.
• Schedule, confirm, and manage patient appointments using hospital software.
• Register patients and update their personal and insurance information accurately.
• Guide patients on the registration process, billing procedures, and hospital services.
• Maintain patient confidentiality in accordance with HIPAA and hospital policies.
• Coordinate with doctors, nurses, and other hospital staff to ensure effective communication.
• Handle incoming and outgoing mail, couriers, and deliveries.
• Maintain the cleanliness and organization of the front desk and waiting area.
• Manage billing and payment collection, issue receipts, and reconcile daily cash transactions.
• Respond to patient queries, concerns, or complaints and escalate when necessary.

Qualifications and Skills:

• High School Diploma or equivalent (Bachelor's degree preferred).
• Previous experience as a receptionist, preferably in a healthcare or hospital setting.
• Strong communication and interpersonal skills.
• Proficient in MS Office and hospital management systems (e.g., HIS, EMR).
• Ability to multitask and remain calm under pressure.
• Basic understanding of medical terminology is an advantage.
• Customer-service oriented with a professional demeanor.

Job Type: Full-time

Pay: From ₹9,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person