Receptionist

**Job Title**: Hospital Receptionist

**Job Summary**:
The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role involves managing front-desk operations, scheduling appointments, handling inquiries, and providing administrative support to ensure smooth day-to-day functioning of the hospital's reception area.

**Key Responsibilities**:

- Greet and assist patients, visitors, and vendors in a courteous and professional manner.
- Answer incoming phone calls, direct them appropriately, and take messages when necessary.
- Schedule, confirm, and manage patient appointments using hospital software.
- Register patients and update their personal and insurance information accurately.
- Guide patients on the registration process, billing procedures, and hospital services.
- Maintain patient confidentiality in accordance with HIPAA and hospital policies.
- Coordinate with doctors, nurses, and other hospital staff to ensure effective communication.
- Handle incoming and outgoing mail, couriers, and deliveries.
- Maintain the cleanliness and organization of the front desk and waiting area.
- Manage billing and payment collection, issue receipts, and reconcile daily cash transactions.
- Respond to patient queries, concerns, or complaints and escalate when necessary.

**Qualifications and Skills**:

- High School Diploma or equivalent (Bachelor’s degree preferred).
- Previous experience as a receptionist, preferably in a healthcare or hospital setting.
- Strong communication and interpersonal skills.
- Proficient in MS Office and hospital management systems (e.g., HIS, EMR).
- Ability to multitask and remain calm under pressure.
- Basic understanding of medical terminology is an advantage.
- Customer-service oriented with a professional demeanor.

Pay: From ₹9,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person