Senior Engineer – Dynamics 365 Customer Insights_Ugent

2 weeks ago

Bengaluru, Karnataka, India Brihati Global Full time ₹ 14,00,000 - ₹ 28,00,000 per year

Job Title: Senior Engineer – Dynamics 365 Customer Insights

Location:
Remote (Permanent/Contract)

Experience:
8+ years overall, 5+ years in Dynamics 365 / Power Platform

About the Role

We are seeking a highly skilled Senior Engineer specializing in Dynamics 365 Customer Insights
to join our team. In this role, you will design, build, and maintain scalable customer-data and journey orchestration solutions using
Customer Insights – Data
and
Customer Insights – Journeys
.

Key Responsibilities

  • Lead the technical implementation of
    Dynamics 365 Customer Insights (Data & Journeys)
    .
  • Design and build
    data unification pipelines
    , customer profile stitching, and segmentation models.
  • Configure CI-Journeys: customer journeys, triggers, and multi-channel campaigns (email, SMS, push).
  • Create and maintain custom workflows, plug-ins, and automations using
    Power Platform (Power Automate, Power Apps)
    .
  • Integrate CI-Data with CRM, ERP, and external systems using APIs, connectors, and data pipelines.
  • Define customer segments based on unified profiles; build and maintain job-ready segments in CI.
  • Analyse segment behaviour, customer insights, and journey metrics to inform business decisions.
  • Provide actionable recommendations to marketing/business teams for personalization and journey optimization.
  • Design and map customer journeys aligned with business lifecycle stages.
  • Implement automation logic (branching, wait conditions, personalization) in CI-Journeys.
  • Monitor journey performance, apply A/B testing, and optimize triggers & content flow.

Required Skills & Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • 8+ years of overall experience, with 5+ years in
    Dynamics 365 / Power Platform
    or similar customer-data solutions.
  • Strong hands-on experience with
    Dynamics 365 Customer Insights – Data & Journeys
    .
  • Deep understanding of
    data unification, customer profile modeling, segmentation, and journey orchestration
    .
  • Proficiency in integrating data with Customer Insights (APIs, connectors, Azure data services).
  • Experience with
    Power Platform (Power Automate, Power Apps)
    , workflows, plug-ins, and automation.
  • Strong SQL and data-engineering experience; familiarity with
    Azure services (Data Factory, Synapse)
    preferred.
  • Proven ability to collaborate with marketing/business teams to translate requirements into technical solutions.

Why Join Us?

This is an exciting opportunity to work on cutting-edge Dynamics 365 Customer Insights solutions
, enabling organizations to deliver personalized, data-driven customer experiences. You'll play a key role in shaping customer engagement strategies and driving measurable business outcomes.

Send resume to , ,

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