CRM Operations Associate in Delhi
2 days ago
We are seeking a detail-oriented and proactive CRM Operations Associate to strengthen our demand-side operations. This role sits at the core of Kapable's growth engine, ensuring seamless lead management, optimized CRM workflows, actionable reporting, and cross-functional alignment. You will act as the bridge between data, process, and execution — driving operational excellence while enabling the sales team to focus on conversion and performance.
Key Responsibilities
- Lead Lifecycle Management: Oversee the complete journey of leads — from acquisition to conversion — ensuring accuracy, timely follow-ups, and zero leakages in the process.
- CRM Management & Optimization: Maintain, audit, and optimize CRM workflows (HubSpot); ensure data hygiene, pipeline accuracy, and system efficiency. Troubleshoot lead or pipeline issues and collaborate with cross-functional teams to ensure smooth operations.
- Operational Audits & Reporting: Conduct regular audits on lead records, workflows, and dashboards to spot gaps, improve compliance, and maintain reporting integrity. Build and manage trackers, schedules, and dashboards for daily, weekly, and monthly reviews.
- Outbound & Cold Lead Engagement Support: Support demand generation by structuring workflows for reactivating cold or dormant leads.
- Cross-Functional Collaboration: Partner with sales, marketing, and product teams to streamline processes, align goals, and improve lead handling. Act as the point of contact for operational or CRM-related queries.
- Insight-Driven Improvements: Use analytics and performance dashboards to identify trends, optimize workflows, and recommend process innovations.
Why Join Us?
- This role is more than execution — it's about building systems, spotting opportunities, and driving operational excellence.
- You'll get exposure to cross-functional strategy, work closely with leadership, and directly impact the way Kapable scales.
About Company: At Kapable, our mission is to help learners elevate their capabilities. We help business owners and working professionals in mid and senior-level roles become thought leaders and confident communicators through our customized career acceleration programs. Today, we are privileged to have crafted learning journeys for thousands of students across 40 cities in India & 10+ countries internationally. For that, we need people who have the right blend of skills, passion & purpose.
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