Operations Associate in Delhi

13 hours ago

Delhi, Delhi, India Samriddhi Tours And Travels Full time ₹ 2,00,000 - ₹ 5,00,000 per year

We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will handle booking, reissuing, and cancellation of air tickets and hotel reservations while ensuring high-quality service delivery.

Key Responsibilities

  • Ticketing Operations
  • Book, reissue, and cancel air tickets for domestic and international travel
  • Ensure compliance with airline policies and fare rules
  • Customer Support
  • Address client inquiries related to bookings, cancellations, and travel policies
  • Provide timely updates on booking status and resolve operational challenges
  • Coordination and Documentation
  • Maintain accurate records of all transactions and client communications
  • Coordinate with airlines, hotels, and other service providers as needed
  • Problem Solving
  • Handle last-minute changes, cancellations, and reissues efficiently
  • Ensure minimal disruption to client travel plans

About Company: At Samriddhi Tours and Travels, we specialize in providing seamless travel solutions for both corporate and leisure clients. With a focus on customer satisfaction, we offer a range of services including flight bookings, hotel reservations, customized holiday packages, and corporate travel management. Our self-booking tool makes it easy for clients to plan and book their travel, ensuring convenience and efficiency. Backed by a dedicated team and a passion for creating memorable travel experiences, we aim to deliver value, personalized service, and expertise in every journey. Whether you're planning a business trip or a family vacation, trust Samriddhi to make your travel smooth and hassle-free.

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