Front Office Associate
22 hours ago
Company Description
Shangri-La Eros New Delhi is located in the vibrant heart of India's capital, offering a prime location near business, shopping, and entertainment districts. With 320 luxurious rooms and suites, the hotel is known for its world-class hospitality and panoramic views from the Horizon Club. It boasts five award-winning restaurants and bars, showcasing a variety of Asian-inspired dining options. The hotel is designed to provide a peaceful retreat for both business and leisure travelers, offering a seamless blend of comfort and elegance. Its proximity to key landmarks, including the nearest metro station and the Presidential Estate, makes it a favored choice for travelers.
Role Description
This is a full-time on-site role for a Front Office Associate at Shangri-La Eros New Delhi, located in Delhi, India. The role involves performing receptionist duties, managing check-ins and check-outs, and delivering excellent customer service. Responsibilities include handling guest inquiries, managing reservations, maintaining high standards of phone etiquette, and ensuring a smooth front office operation. The role entails being the first point of contact for guests and creating an exceptional guest experience.
Qualifications
- Proficiency in Phone Etiquette to handle guest calls efficiently and professionally
- Experience in Receptionist Duties, including greeting guests, managing check-ins, and check-outs
- Strong Customer Service and Communication skills to provide guests with a welcoming and helpful experience
- Attention to detail and ability to maintain accuracy in reservation management and guest data
- Proficiency in relevant computer systems and hotel software is an advantage
- Ability to work in a team-oriented, customer-focused environment
- Prior experience in hospitality or similar roles is preferred
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